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Senior Electoral Complaints Manager
3 weeks ago
Election Commissions across the globe rely on skilled professionals like you to ensure the integrity of democratic processes. In this role, you will play a vital part in managing complex complaints related to electoral events.
Key Responsibilities:
- Manage and resolve sensitive or high-risk complaints efficiently and effectively.
- Assess, process, investigate, and advise on complaint finalization in accordance with relevant legislation.
- Record and maintain accurate complaints records and correspondence.
- Refer matters for legal advice where necessary and recommend appropriate action for referral, enforcement, or prosecution.
- Develop strategies for continuous monitoring, evaluation, and improvement of complaints management processes.
Requirements:
- Highly developed interpersonal and relationship management skills.
- Ability to build and maintain effective working relationships and influence others diplomatically.
- Strong analytical and problem-solving skills.
- Excellent communication and written skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
