Enquiry Support Liaison

5 days ago


Lilydale, Australia Melba Support Services Full time

**Enquiry Support Liaison**

This role involves providing accurate information, guidance, and support to individuals seeking access to services offered by Melba Support Services. Key responsibilities include managing and responding to enquiries, ensuring needs are addressed effectively and empathetically.

**Key Accountabilities**

• Manage and respond to enquiries related to services offered by Melba Support Services

• Provide accurate information, guidance, and support to individuals seeking access to services

• Ensure needs are addressed effectively and empathetically

**Requirements**

• Previous experience working in reception, customer service, or a similar role

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Strong interpersonal and communication skills

• Ability to handle multiple activities and prioritise tasks

• High level of organisational skills and attention to detail

**Benefits**

• Work with a human-rights, values-based, not-for-profit community organisation

• Join a supportive and collaborative culture where contributions make a real impact

• Enjoy onsite parking and other benefits

• Access to Not-for-Profit Salary Packaging

• Equal opportunity employer committed to diversity and inclusion



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