Elevating Customer Experiences Through Strategic Communications

2 weeks ago

Perth, Western Australia beBeeCommunication Full time $100,000 - $125,000
Customer Communications Specialist

 Job Description:

This is a 12 month Fixed Term/Secondment Opportunity to uplift system generated communications that reach customers at key product lifecycle and experience interactions.

The Customer Communications Manager will play an important role in the Customer Engagement Team, bringing the customer to life for Bankwest and ensuring all our audiences understand who Bankwest is.

Responsibilities:

- Actively support teams working through the communications uplift, prioritizing and rewriting 1:1 communications in alignment with the wider communications strategy and business goals.

- Work with data analytics, stakeholders, and marketing peers to clearly articulate customer needs or business problems and identify the right communications solution to deliver the best customer experience.

- Support the design, build, and migration of communications templates onto a new comms platform.

- Identify opportunities for improved customer journeys or touchpoints that complement growth and retention outcomes.

- Proactively identify opportunities to improve operating efficiency and delivery of communications, including process mapping and transition to new platforms.

Skills & Qualifications:

- Strong, versatile copywriting skills with the ability to write across multiple channels and within tone of voice guidelines.

- Proven experience delivering exceptional end-to-end customer communications programs with strong data and customer insight rationale.

- Strong collaborator with excellent stakeholder management skills and the ability to bring together diverse groups of people for a common goal.

- Desire to take ownership of assigned projects and work independently, whilst remaining aligned to strategy.

- Awareness and understanding of regulatory requirements for customer communications.

- Experience or comfort using new or different tech and platforms to make processes and delivery efficient and effective.

- Highly organized with strong attention to detail and time management skills, able to work on multiple comms simultaneously.

- Intermediate MS Office Suite skills, including Outlook, Excel, Word, and PowerPoint.

- Relevant years' experience in a similar role preferred.

- Marketing, communications or similar qualification or degree desirable but not essential.

Sidekick

We're aware of some accessibility issues on this site. If you require additional support, please contact HR Direct.

  • Ambitious Leader

    1 week ago

    Perth, Western Australia beBeeVisionary Full time $120,000 - $150,000

    Customer Experience VisionaryElevating customer experiences is a core focus of this exciting role.We are seeking an accomplished General Manager Customer Experience to lead our teams across food & beverage, facilities, museum, education, and events in delivering outstanding customer interactions.This key position involves inspiring and leading teams to drive...

  • Elevate Customer Experiences

    2 weeks ago

    Perth, Western Australia beBeeOptical Full time $50,000 - $80,000

    Customer Experience SpecialistWe are seeking a skilled and passionate professional to join our team in Warnbro.The successful candidate will be involved in delivering exceptional customer experiences from initial consultation and pre-testing, to customising High-Fashion frames from Luxury Brands such as CHANEL, Tiffany & Co. and Gucci.Monthly bonus scheme...

  • Elevating Brand Presence through Strategic Marketing

    1 week ago

    Perth, Western Australia beBeeMarketer Full time $60,000 - $75,000

    Marketing Coordinator PositionElevate our brand presence and deliver measurable growth by driving integrated marketing efforts across digital and traditional channels.Key Responsibilities:Social Media & Content: Develop, schedule, and analyse engaging posts; manage influencer activity.Web & Digital Distribution: Maintain and optimise hotel microsites, OTAs,...

  • General Manager Customer Experience

    1 week ago

    Perth, Western Australia Western Australian Cricket Association (Waca) Full time

    The iconic WACA Ground is evolving into a vibrant 10,000 capacity sporting and community destination. While staying true to its elite cricketing roots, the Ground is opening its doors wider than ever—with multi-sport, cultural events, and year-round community access.Soon, the WACA Ground will feature a brand new building housing WA Cricket's headquarters,...

  • Strategic Community Advocate

    1 week ago

    Perth, Western Australia beBeeCommunity Full time $70,000 - $96,000

    Driving systemic change requires a multifaceted approach that involves connecting with community, building stakeholder relationships and supporting advocacy efforts. As an Advocacy & Community Engagement Officer, you will play a pivotal role in elevating client voices and lived experience through our campaigns and advocacy work.About the RoleWe are seeking a...

  • Group Director Of Sales Elevated

    1 week ago

    Perth, Western Australia Event Hospitality & Entertainment Limited Full time

    Group Director of Sales Elevated & Comfort | EVT Hotels & Resorts VirtualPosted Thursday 26 June 2025 at 2:00 pm | Expires Friday 18 July 2025 at 1:59 pmGroup Director of Sales EVT Hotels & Resorts | ELEVATED & COMFORTEVT Hotels & Resorts is part of EVT, and being a part of EVT means believing in changing the game.Why? Because no one wants ordinary. If...

  • Hospitality Expert: Elevate Guest Experiences

    5 days ago

    Perth, Western Australia beBeeHospitality Full time $52,000 - $78,000

    Food & Beverage Attendant Job Description As a Food & Beverage Attendant, you will play a pivotal role in providing exceptional dining experiences to our guests. Your responsibility will be to warmly welcome and engage with patrons, offering personalized food and beverage suggestions that elevate their stay with us. Foster a warm and inviting atmosphere...

  • Leading Customer Experience Roles

    2 weeks ago

    Perth, Western Australia beBeeLuxury Full time $90,000 - $120,000

    Customer Experience ManagerWe are a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Our organisation combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it.Our team is dedicated to providing premium service to our customers through the whole...

  • Strategic Communications Lead

    7 days ago

    Perth, Western Australia beBeeCommunications Full time $90,000 - $120,000

    Role SummaryWe are seeking a highly skilled communicator to join our National Communications Team. As a strategic partner, you will play a key role in driving initiatives and delivering high-impact communications that strengthen our reputation and align with our growth pipeline.This autonomous position balances strategic communications with hands-on...

  • Strategic Communications Director

    1 week ago

    Perth, Western Australia beBeeCommunications Full time $90,000 - $120,000

    About the PositionKey Role: Senior Communications StrategistWe are seeking a skilled and driven professional to lead strategic communications initiatives across Western Australia, ensuring alignment with our national priorities and growth pipeline.This autonomous role requires a balance of strategic communications and hands-on delivery. You will partner...