Digital Product Owner

2 weeks ago

Collingwood, Victoria, Australia Jetstar Full time
About the Role

We are seeking a highly skilled Digital Product Owner to join our team at Jetstar. As a Digital Product Owner, you will play a critical role in ensuring an exceptional digital customer experience that is reliable and secure.

Key Responsibilities
  • Own the Digital BAU backlog, prioritizing items based on current business priorities, including small business changes, production defects, security vulnerabilities, etc.
  • Conduct initial analysis of BAU backlog items to understand what is needed and communicate this to teams
  • Work closely with the Digital support team to triage, investigate, and prioritize production defects and incidents
Product Owner of the Digital BAU Squad
  • Provide product leadership to the Digital BAU Squad, a Scrum team including a Scrum Master, Business Analyst, Developers, and Quality Analyst
  • Be an active member of the BAU squad, providing required information in a timely manner to support the team and improve delivery
  • Regularly communicate priorities to the BAU squad and participate in backlog refinement
Stakeholder Engagement and Communication
  • Develop strong relationships and be a key Digital contact for stakeholders across Jetstar
  • Manage stakeholder expectations around delivery dates, including where delivery dates are later than desired by stakeholders
Delivery Coordination
  • Once prioritized, direct backlog items to the Digital BAU squad for completion, track, and report on progress, and take corrective action where required
  • Coordinate resolution of production defects, incidents, problem tickets with the Digital squads and Digital Technology teams
Compliance
  • Ensure compliance requirements (PCI, PII, Legal, etc.) are considered and met
Establish and Support a Reliable, Stable, and Secure Digital Operations
  • Develop and continually improve a lean BAU process and educate stakeholders on this process
  • Create transparency on the status and priority of backlog items through regular reporting
  • Be the key escalation point for the Commercial Airline Technology team in coordinating incidents and major problem tickets regarding digital channels
Requirements
  • Tertiary qualifications in Technology, Business, Marketing, or a relevant field
  • 5+ years' experience as a Product Owner, with 3+ years' experience in the Digital space (highly regarded)
  • Practical experience in Agile (Scrum, Scrumban, etc.)
  • Previous experience in project delivery and/or production support
  • Technical experience using Jira to record, track, and report on backlog items
  • Strong stakeholder management skills to work with diverse teams in different locations
  • Excellent communication and ability to influence stakeholders and team members
  • Ability to work independently and proactively
  • Strong creative problem-solving and logical reasoning abilities

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