Senior Fintech Client Experience Associate

7 days ago

Sydney, New South Wales, Australia beBeeClientExperience Full time $80,000 - $120,000
Product Support Specialist Opportunity

We are looking for a Product Support Specialist to join our team. This role offers the chance to develop your skills and knowledge in fintech and product delivery, while delivering exceptional client experiences.

This position is ideal for individuals who are early in their career and possess a keen interest in learning and growth.

The key responsibilities of this role include:

  • Supporting clients after the launch of their investment products
  • Providing first-level support for day-to-day operational or platform questions
  • Triage and resolving issues while keeping clients informed and confident
  • Working closely with the Product Manager to ensure client satisfaction and escalate complex matters when needed

The ideal candidate will possess excellent communication and problem-solving skills, as well as a basic understanding of fintech and product delivery.

We offer a supportive and collaborative work environment, opportunities for professional growth and development, and a competitive benefits package.

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