Assistant Store Manager
3 weeks ago
As a key member of our store team, the Assistant Store Manager - Customer Experience Lead will play a vital role in driving overall store and team performance. This involves creating an exceptional customer experience, fostering a strong sales driving attitude, and prioritizing succession and retention.
Key Responsibilities
Create and maintain a people-first culture that values development, collaboration, transparency, and open communication.
Lead, coach, and support the store team to achieve people, performance, planning, and operational goals.
Provide regular and effective feedback that prioritizes professional development and internal progression in a professional and people-first manner.
Performance Expectations
Ensure the team delivers an exceptional customer experience using CLASS sale selling steps and relevant customer service techniques.
Drive and maintain sales performance within the store in line with retail goals, budgets, and KPIs.
Support the Store Manager to plan and execute VM guides to the VM guideline standard.
What We Offer
At yd., we are passionate about our people and offer a fun, inspiring, and challenging environment. We also provide a rewarding incentive program, frequent support, feedback, and communication with your Area Manager and State Manager. Additionally, we offer mentoring, training, and development to support you on this journey.
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