Senior Client Experience Manager
3 weeks ago
Laser Clinics Australia, a pioneering force in the confidence industry since 2008, empowers clients to look and feel their best through medically-backed treatments and tailored solutions.
We're seeking an experienced Business Manager to lead our team in delivering exceptional client experiences, driving business growth, and inspiring confidence. As a key member of our team, you will be responsible for motivating your team to excel, ensuring smooth clinic operations, elevating the customer journey, and driving business performance.
About the RoleAs a Business Manager at Laser Clinics Australia, you will have the opportunity to make a significant impact on our clients' lives and contribute to the growth and success of our organization.
- Main Responsibilities:
- Lead by Example: Motivate your team to deliver exceptional service, inspire excellence, and drive results.
- Operational Excellence: Ensure efficient clinic operations, including scheduling and managing staffing needs to optimize client coverage.
- Client Experience: Elevate the customer journey to deliver outstanding results and exceed client expectations.
- Business Growth: Drive business performance, grow client loyalty, and ignite ambition across your team.
To succeed in this role, you will need:
- A strong management background in retail, service, or customer-focused environments.
- Proven experience leading small to medium teams to meet performance and service standards.
- A passion for customer service, with excellent interpersonal and communication skills.
- A results-driven mindset with a commitment to making a positive impact on people's lives.
Laser Clinics Australia offers a supportive team environment, innovative technology, exclusive benefits, and opportunities for growth and development. As a valued member of our team, you will enjoy:
- Innovative Environment: Access the latest trends and technology in aesthetics.
- Supportive Team: Lead from the front with a dedicated team and access to Head Office support.
- Exclusive Benefits & Monthly Incentives: Enjoy complimentary laser hair removal, skin treatments, and significant discounts across our full range of services.
- Learning & Development: Benefit from training programs to help you grow in your role and career.
- Job Security & Longevity: Be part of a stable and expanding industry with long-term opportunities.
- Career Pathways: Potential to join our franchise program and take your career to the next level.
An estimated salary for this position is AU$90,000 - AU$120,000 per annum, depending on experience.
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