Senior Client Experience Manager

3 weeks ago


Traralgon, Victoria, Australia Laser Clinics Australia Full time
Lead the Journey to Confidence as a Business Manager

Laser Clinics Australia, a pioneering force in the confidence industry since 2008, empowers clients to look and feel their best through medically-backed treatments and tailored solutions.

We're seeking an experienced Business Manager to lead our team in delivering exceptional client experiences, driving business growth, and inspiring confidence. As a key member of our team, you will be responsible for motivating your team to excel, ensuring smooth clinic operations, elevating the customer journey, and driving business performance.

About the Role

As a Business Manager at Laser Clinics Australia, you will have the opportunity to make a significant impact on our clients' lives and contribute to the growth and success of our organization.

  • Main Responsibilities:
  • Lead by Example: Motivate your team to deliver exceptional service, inspire excellence, and drive results.
  • Operational Excellence: Ensure efficient clinic operations, including scheduling and managing staffing needs to optimize client coverage.
  • Client Experience: Elevate the customer journey to deliver outstanding results and exceed client expectations.
  • Business Growth: Drive business performance, grow client loyalty, and ignite ambition across your team.
Your Background and Qualifications

To succeed in this role, you will need:

  • A strong management background in retail, service, or customer-focused environments.
  • Proven experience leading small to medium teams to meet performance and service standards.
  • A passion for customer service, with excellent interpersonal and communication skills.
  • A results-driven mindset with a commitment to making a positive impact on people's lives.
About Us

Laser Clinics Australia offers a supportive team environment, innovative technology, exclusive benefits, and opportunities for growth and development. As a valued member of our team, you will enjoy:

  • Innovative Environment: Access the latest trends and technology in aesthetics.
  • Supportive Team: Lead from the front with a dedicated team and access to Head Office support.
  • Exclusive Benefits & Monthly Incentives: Enjoy complimentary laser hair removal, skin treatments, and significant discounts across our full range of services.
  • Learning & Development: Benefit from training programs to help you grow in your role and career.
  • Job Security & Longevity: Be part of a stable and expanding industry with long-term opportunities.
  • Career Pathways: Potential to join our franchise program and take your career to the next level.

An estimated salary for this position is AU$90,000 - AU$120,000 per annum, depending on experience.



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