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Insurance Claims Specialist
2 weeks ago
We are seeking a talented individual to join our team as a Claims Professional.
This role will be based in Sydney and involves managing a varied portfolio of claims. You will oversee the entire claims process, delivering exceptional service, thoroughly evaluating claims to determine policy coverage, and skillfully negotiating favorable outcomes for insurer clients.
Key Responsibilities:
- Establish and maintain excellent working relationships with clients, repairers, assessors and other external stakeholders including insurers
- Ensuring that client interests are protected in claims
- Identifying and escalating suspicious or potentially fraudulent claims for internal review and investigation
- Providing relevant information and feedback on claims and developing trends to underwriters/risk assessors
- End-to-end management of insurance claims pursuant to GICOP requirements
- Liaising with internal and external stakeholders in an accurate, professional, and courteous manner
- Maintaining current knowledge of insurance guidelines, court/AFCA decisions impacting claims functions, and policy changes and modifications
Skill Requirements:
- Broad knowledge of insurance industry and claims processes
- Excellent analytical skills
- Strong organisational skills
- Excellent written and verbal communication skills
- Ideally 1-2 years of experience in insurance
- Experience working to deadlines (including GICOP) and within SLA timeframes
About This Opportunity:
This is an exciting opportunity to work in a dynamic environment and make a real impact on the business. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
What We Offer:
- Professional development opportunities
- Interesting work
- Supportive leaders
- A range of career opportunities
- Benefits and rewards to enhance your well-being
