Delinquent Account Recovery Specialist

2 days ago

Bendigo, Victoria, Australia beBeeAccountRecovery Full time $80,000 - $130,000
Delinquent Account Recovery Specialist

Empowering tomorrow's Africa, one story at a time.

A career with this role offers the opportunity to be part of an exciting growth journey, resetting our future, and shaping our destiny as a proudly African group. With over 100 years of rich history and a strong presence as a local bank with regional and international expertise, you will have access to leading-edge guidance, tools, and support to unlock your potential.

Job Summary

The Delinquent Account Recovery Specialist will primarily be responsible for managing customer debt through effective and efficient recovery tactics to minimize loss. This involves negotiating repayment from customers with the objective of rehabilitating accounts before they deteriorate further into delinquency.

Key Responsibilities:
  1. Agree on recovery targets on a monthly basis with the team leader, aligned with portfolio and product targets as communicated by management.
  2. Meet the minimum productivity requirements for calls daily to optimize the recovery function and achieve the monthly goals.
  3. Use appropriate recovery scripts and tools to verify client identity and negotiate with customers to obtain a promise to pay (PTP) or to agree on repayment terms that benefit both parties.
  4. For more complex accounts, analyze account history and recommend suitable options to rehabilitate accounts, in line with the Forbearance policy.
  5. If no solution can be negotiated, escalate calls to the team leader for assistance.
  6. Update the system after negotiations to indicate the agreement reached and the recovery option to be implemented.
Requirements:

Further Education and Training Certificate: Business, Commerce, and Management Studies (Required)

Benefits:

This role offers a rewarding career path with opportunities for growth and development. You will work in a dynamic environment with a team of professionals who share your passion for delivering exceptional results.

Others:

Join us in shaping the future of financial services and making a positive impact on people's lives. We look forward to hearing from you

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