Customer Service Ambassador
1 week ago
About the Company
Next Gen Health & Lifestyle Clubs is a renowned operator of upscale health and wellness facilities, dedicated to providing exceptional services and experiences for its members.
Salary Information
The estimated annual salary for this role is $55,000 - $65,000, depending on experience.
Job Description
This is an exciting opportunity for a skilled Receptionist to join our team at Next Gen Health & Lifestyle Clubs. As the first point of contact for visitors, you will be responsible for providing world-class customer service and ensuring a seamless experience for all guests.
Key Responsibilities
- Provide exceptional customer service, responding to member queries and resolving issues promptly
- Greet and welcome members, visitors, and staff, creating a positive and inviting atmosphere
- Maintain accurate records, manage reservations, and perform administrative tasks as required
- Develop and maintain relationships with members, promoting engagement and loyalty
- Work collaboratively with the team to achieve club objectives and improve member satisfaction
Required Skills and Qualifications
To succeed in this role, you will require:
- A minimum of 12 months experience in a customer-facing position, preferably in the health and wellness industry
- Exceptional communication and interpersonal skills, with the ability to build rapport with members and colleagues
- A strong focus on delivering high-quality service, ensuring a positive experience for all guests
- Basic computer literacy and proficiency in software applications relevant to the role
- The ability to work autonomously and as part of a team, adapting to changing priorities and deadlines
Benefits
In addition to a competitive salary, we offer a range of benefits, including:
- A dynamic and supportive work environment, committed to employee growth and development
- Ongoing training and professional development opportunities
- A comprehensive rewards program, recognizing individual and team achievements
- A generous leave package, allowing for rest and relaxation
Other Requirements
Please note that this role requires:
- A Working with Children Check, as mandated by law
- Proof of right to work in Australia documentation, presented at the first interview
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