Banking Specialist

2 weeks ago

Sunshine Coast, Australia beBeeDigital Full time
Job Role

We are seeking a highly skilled and motivated Banking Consultant to join our team. As a Banking Consultant, you will play a crucial role in delivering exceptional customer service and support.

Your primary responsibility will be to provide timely and accurate information on banking enquiries, account openings, and processes via telephone and online channels. You will also be responsible for supporting and educating customers on how to use digital platforms for personal banking, empowering them to self-serve with online banking features.

In addition, you will contribute to a team culture that is balanced across people, customer, risk, and performance. You will ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA.

Key Responsibilities
  • Customer Service: Deliver customer-obsessed service that drives customer satisfaction and first call resolution.
  • Digital Support: Provide timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and/or online channels.
  • Customer Education: Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features.
Requirements

To be successful in this role, you will ideally bring the following skills and qualifications:

  • Experience in Customer Service: Proven track record of delivering high-quality customer experience.
  • Digital Literacy: Comfortable with digital customer service platforms to assist customers in real-time.
  • Digital Skills: Ability to navigate and troubleshoot common digital banking applications and mobile services with customers.
Benefits

We offer a range of benefits and support resources to help you achieve a healthy work-life balance, including flexible work arrangements, remote work options, and access to training and development programs.

About Us

We are a forward-thinking organization committed to creating a workplace where everyone can thrive. We value diversity, inclusivity, and mutual respect, and we welcome applications from everyone. If you require any adjustments to our recruitment process or the role itself, please let us know.

  • Banking Service Specialist

    5 days ago

    Sunshine Coast, Australia beBeeCustomeroriented Full time $52,000 - $84,000

    Job Profile: Banking Service SpecialistThis role involves delivering exceptional customer service that drives satisfaction and resolution.Deliver top-notch customer experiences via Face-to-Face interaction and inbound & outbound callsProvide timely and accurate information on everyday banking inquiries, account openings and processesSupport customers in...

  • Customer Banking Specialist Nambour

    7 days ago

    Sunshine Coast, Australia Commonwealth Bank Full time

    **Thorough training program to kickstart your banking career** - **Access to extensive employee benefits & discounts** - **Be part of a collaborative and high-performing culture **25hours per week**:Monday to Friday 9:30 - 1:30pm **Do work **that **matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking...

  • Customer Banking Specialist Relief Maroochydore

    1 week ago

    Sunshine Coast, Australia Commonwealth Bank Full time

    **Thorough training program to kickstart your banking career** - **Access to extensive employee benefits & discounts** - **Be part of a collaborative and high-performing culture As a Customer Banking Specialist Relief - travel will be required to support surrounding branches in the Sunshine coast area **Roster**:10 - 2pm Monday to Friday or 9:30 -...

  • Customer Banking Specialist Noosaville

    2 weeks ago

    Sunshine Coast, Australia Commonwealth Bank Full time

    **Thorough training program to kickstart your banking career** - **Access to extensive employee benefits & discounts** - **Be part of a collaborative and high-performing culture** - MON 09:30 - 4PM - TUES 11AM - 4p - WED 10:30 - 4pm - THURS 9:30 - 4pm - FRI 9:30 - 4pm **Do work that matters** As the public face of CommBank, the Retail Banking Services...

  • Customer Banking Specialist Maroochydore and

    1 week ago

    Sunshine Coast, Australia Commonwealth Bank Full time

    **_We are seeking enthusiastic customer service professionals to join our _**_Maroochydore 7 Sunshine Coast _**_team _** - _Monday to Friday 10 - 3pm _ - _Monday to Friday 11 - 4pm _ - must be able to travel when required - Nambour, Kawana, Coolum, Noosa, Gympie and Caloundra **Do work that matters As the public face of CommBank, the Retail Banking Services...

  • Customer Banking Specialist Kawana Waters

    1 week ago

    Sunshine Coast, Australia Commonwealth Bank Full time

    **Thorough training program to kickstart your banking career** - **Access to extensive employee benefits & discounts** - **Be part of a collaborative and high-performing culture **20 **hours per week**: - Monday to Friday 10 - 2pm **Do work **that **matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking...

  • Customer Banking Specialist Hervey Bay

    2 days ago

    Sunshine Coast, Australia Commonwealth Bank Full time

    **Thorough training program to kickstart your banking career** - **Access to extensive employee benefits & discounts** - **Be part of a collaborative and high-performing culture - Full Time Opportunity - Monday to Friday 38hrs. _ **Do work **that **matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking...

  • Customer Banking Specialist Relief

    1 week ago

    Sunshine Coast, Australia Commonwealth Bank of Australia Full time $90,000 - $120,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following rosterPart Time Roster (20 hours per week):Monday: 12.00pm – 4.00pmTuesday: 12.00pm – 4.00pmWednesday: 12.00pm – 4.00pmThursday: 12.00pm – 4.00pmFriday: 12.00pm – 4.00pmTravel will be required for this role.Do work that mattersAs the...

  • Customer Banking Specialist Relief

    3 weeks ago

    Sunshine Coast, Australia Commonwealth Bank Full time

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster Part Time Roster (20 hours per week): Monday:12.00pm – 4.00pmTuesday:12.00pm – 4.00pmWednesday:12.00pm – 4.00pmThursday:12.00pm – 4.00pmFriday:12.00pm – 4.00pmTravel will be required for this role.Do work that mattersAs the...

  • Customer Banking Specialist

    1 week ago

    South West Coast VIC, Australia Commonwealth Bank - Retail Banking Services Full time $60,000 - $80,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster: Roster (part time) - 20 hours per week Monday 9.15am - 1.15pm Tuesday 9.15am - 1.15pm Wednesday 9.15am - 1.15pm Thursday 9.15am - 1.15pm Friday 9.15am - 1.15pm Do work that matters As the public face of CommBank, the Retail...