Banking Service Specialist

6 days ago

Sunshine Coast, Australia beBeeCustomeroriented Full time $52,000 - $84,000
Job Profile: Banking Service Specialist

This role involves delivering exceptional customer service that drives satisfaction and resolution.

  • Deliver top-notch customer experiences via Face-to-Face interaction and inbound & outbound calls
  • Provide timely and accurate information on everyday banking inquiries, account openings and processes
  • Support customers in using digital platforms for personal banking, empowering them to self-serve with online banking features

The ideal candidate will have experience in delivering high-quality customer experiences and be comfortable with digital customer service platforms. They will also be able to navigate and troubleshoot common digital banking applications and mobile services with customers.

About the Role: In this position, you will play a key role in delivering customer-obsessed service. You will be responsible for providing timely and accurate information to customers, as well as supporting them in using digital platforms for personal banking.

Key Skills and Qualifications: The successful candidate will possess excellent communication skills, both verbal and written. They will also have strong problem-solving abilities and be comfortable working in a fast-paced environment.

Benefits: As a member of our team, you will enjoy a range of benefits, including competitive salary, comprehensive training program, and opportunities for career advancement.

Why Join Us? We are committed to providing our customers with an exceptional experience. If you share our passion for customer service and are looking for a challenging and rewarding role, we encourage you to apply.

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