Lead Service Designer

3 days ago

Sydney, New South Wales, Australia Legal Aid NSW Full time

About Legal Aid NSW

Legal Aid NSW is a leading provider of legal services to disadvantaged communities. Our mission is to provide access to justice and promote social justice through the delivery of high-quality legal services.

About the Role

This is an exciting opportunity to join our team as a Lead Service Designer. As a key member of our service design team, you will be responsible for driving service design initiatives that transform the way services are delivered to our clients.

Key Responsibilities

  • Customer Needs Understanding

Develop a deep understanding of our clients' needs and preferences to inform service design initiatives.

Human-Centred Design

Apply human-centred design principles and innovative approaches to support a customer-centred model of solution design.

Research and Analysis

Conduct research and analysis to develop solutions and make recommendations to drive process improvements.

Service Design Delivery

Support the end-to-end delivery of service design initiatives, including project planning, stakeholder engagement, and solution implementation.

Operational Improvement

Contribute to the continuous improvement of operational procedures, user documentation, and training materials.

Team Leadership

Lead cross-functional teams in a design-led approach to deliver service design initiatives.

About You

  • Design Expertise

You have a strong background in service design and a proven track record of delivering successful service design initiatives.

Leadership Skills

You have excellent leadership skills and experience in leading cross-functional teams.

Communication Skills

You have strong communication skills and the ability to effectively engage with stakeholders at all levels.

Essential Requirements

  • Tertiary Qualifications

You hold a tertiary qualification in a relevant field, such as project management, business studies, or service and customer experience.

Clearance

You hold a valid clearance for paid work with children (Working with Children Check).

Key Knowledge and Experience

  • Aboriginal Cultural Competence

You have knowledge of and commitment to implementing the Department's and upholding the and to ensure quality outcomes for Aboriginal people.

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