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IT Service Design Lead

2 months ago

Sydney, New South Wales, Australia XPT Software Australia Pty Ltd Full time
Job Description

Job Overview

XPT Software Australia Pty Ltd is seeking an experienced IT Service Design Lead to join our team. As a key member of our service management team, you will be responsible for ensuring that our projects align with the ITIL service management framework.

Key Responsibilities

  • Design and Implement ITSM Processes
    • Develop and implement IT service management processes aligned with ITIL v3/v4 certification.
  • Agile Delivery Expertise
    • Provide expertise in Agile delivery and technical project delivery.
  • Analysis and Reporting
    • Analyse and interpret service design failures, prepare and present analysis and reports.
  • Commercial Acumen
    • Apply commercial acumen and business understanding to drive business-focused solutions.
  • Communication and Stakeholder Engagement
    • Develop and maintain excellent communication skills, flexibility, team focus, and dedication to customer service.
  • Leadership and Experience
    • Lead stakeholder engagement and provide subject matter expertise.
  • Infrastructure and Vendor Management
    • Manage complex infrastructure and multi-vendor environments.

Requirements

  • Minimum 4 Years' Experience
    • Minimum 4 years' experience in service design and transition.
  • IT Service Management Expertise
    • Relevant experience in IT service management working in a complex IT enterprise environment.
  • Agile Delivery and Scrum
    • Hands-on working knowledge of Agile methodologies, ideally Scrum.
  • Cloud and Infrastructure
    • Experience in working on complex pieces of work/programs/transformations for business-critical systems at the enterprise level.