Customer Service Specialist

24 hours ago

Wollongong, New South Wales, Australia Medibank Full time

**About ahm**
Simple, easy and affordable. That's our mission for health insurance.

We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered 'normal'. We work flexibly, and look after our health and wellbeing - it helps us be at our best.
If you have passion for driving results, a strategic mindset, and a love of innovation, now is the time to join ahm.

**The role..**

We want to make life easy for our members, so we are looking for fun and personable individuals to join our team as a Customer Service Specialist working in our inbound call centre, with the luxury of working from home or in the office.

We are looking for customer obsessed people who have a passion for providing that quality customer service experience and making insurance simple. Every call you take will be a unique experience, one moment you could be handling calls related to benefits or payments and the next you'll be discussing the great offers ahm has available.

You will be working full time on a rotating roster anywhere between the hours of 9am and 6pm (AEST) across Monday to Friday (no weekend work.bonus)

Don't stress about needing to know the ins and outs of health insurance, we will get you up to speed with our in-depth virtual training. All we ask for is the willingness to learn and motivation to strive for success in this role

**So, who is ahm. (the awesome company you will work for)**

Simple, easy and affordable. What more could you want? That's our mission for health insurance. When our members are good, life is good

We take a straight forward approach to private health insurance to make life simple. We are people who care about delivery first and fancy titles second.

If you have a passion for delivering great customer service skills and a love of innovation, now is the time to join ahm, the fastest growing health insurance brand in Australia.

**About you.**
- Committed to delivering exceptional and engaging customer service to our members
- Ability to quickly build rapport and convey empathy over the phone with our members
- Experience working in customer service either face-to-face or over the phone
- Experience working towards KPIs and targets would be ideal
- Ability to pick up new systems quickly is essential
- Adaptable and agile with change
- A team player who wants to be part of a high performing team but also able to thrive autonomously
- Proactive approach in identifying potential issues and active problem solving skills
- Hunger to want to grow and develop - we love growing and developing our team

**You will have a reliable and fast broadband service (NBN or ADSL) & be confident in using various IT software. All necessary equipment for the role will be provided by ahm.**

**_Please note: _**_Assessment Centres will be taking place between mid December. The start date for this role will be Monday 23rd January._

**A career with us**

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

**To start small and impact bigger.

  • Customer Service Specialist

    6 days ago

    Wollongong, New South Wales, Australia Great Southern Bank Full time

    **More about the role**Our Customer Service Specialist role is pivotal to supporting our purpose. Based in our**Figtree branch** you will provide support and serve the local community as the first point of contact for our retail customers and their banking needs.You'll be challenging yourself every day to deliver sales results and help our customers meet...

  • Customer Service Delivery Specialist

    3 days ago

    Wollongong, New South Wales, Australia beBeeCustomer Full time $55,000 - $80,000

    Job OverviewWe are seeking a highly skilled Customer Service Delivery Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key Responsibilities:Maintain strong relationships with internal stakeholders to provide solutions and deliver...

  • Customer Service Representative

    6 days ago

    Wollongong, New South Wales, Australia beBeeService Full time $60,000 - $84,000

    Job OpportunityOur organisation is looking for a skilled Customer Service Specialist to join our team.The successful candidate will provide exceptional customer service and support to customers in a face-to-face environment, handling transactions accurately and efficiently. They will also build strong relationships with customers, identify their needs, and...

  • Console Operator/Customer Service

    4 days ago

    Wollongong, New South Wales, Australia Shell Service Station Full time

    Job responsibilities include excellent customer service, cash handling, maintaining store presentation and safety standards, including forecourt, conducting housekeeping and merchandising checks, maintaining all stock levels throughout the store.- Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public...

  • Console Operator/Customer Service

    20 hours ago

    Wollongong, New South Wales, Australia Shell Service Station Full time

    Job responsibilities include excellent customer service, cash handling, maintaining store presentation and safety standards, including forecourt, conducting housekeeping and merchandising checks, maintaining all stock levels throughout the store.- Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public...

  • Customer Support Specialist

    13 hours ago

    Wollongong, New South Wales, Australia beBeeCustomerService Full time $32,000 - $43,200

    Job Title: Customer Support SpecialistAbout the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist.Key Responsibilities:Provide Exceptional Customer Service: Ensure that all customers receive excellent service, meeting their needs and resolving any issues promptly and professionally.Maintain...

  • Dental Industry Customer Service Specialist

    15 hours ago

    Wollongong, New South Wales, Australia beBeeCustomerService Full time $45,000 - $70,000

    Job OverviewWe are seeking a skilled Customer Service Specialist to provide exceptional client experience and deliver top-tier results in the dynamic dental industry.Main Responsibilities:Serve as the primary point of contact for our clients, addressing inquiries, resolving issues, and building strong relationships.Co-ordinate cases, shipping, and support to...

  • Excellent Customer Service Representative

    2 weeks ago

    Wollongong, New South Wales, Australia beBeeClientSupport Full time $50,000 - $80,000

    Job OverviewWe are seeking a highly skilled and dedicated professional to join our team as a Client Solution Specialist. In this role, you will be responsible for delivering exceptional customer service via various communication channels, providing expert guidance on financial services and healthcare matters, and collaborating with colleagues to achieve...

  • Customer Service Specialist

    6 days ago

    Wollongong, New South Wales, Australia beBeeCustomer Full time $60,000 - $90,000

    Account Coordinator Job DescriptionWe are seeking an experienced professional to fill the role of Account Coordinator. As a key representative, you will be responsible for maintaining high standards of service delivery and providing solutions to customers.Primary point of contact for a dedicated portfolio of accountsCollaborate with internal stakeholders to...

  • Customer Experience Specialist

    1 week ago

    Wollongong, New South Wales, Australia beBeeCustomerExperience Full time $45,000 - $75,000

    Customer Experience SpecialistWe are seeking a highly skilled Customer Experience Specialist to provide exceptional service and support to our customers. This is a full-time role that requires strong communication and problem-solving skills.Key Responsibilities:Provide timely and professional responses to customer inquiries, resolving issues efficiently and...