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Senior Director of Quality Assurance
2 months ago
At Coates Group, we're on a mission to create dynamic, smart, personalized, and engaging customer experiences. With a global presence and a strong commitment to innovation, we're looking for a Senior Director of Quality Assurance to join our team.
This is an exciting opportunity to lead our quality assurance efforts and drive continuous improvement across our organization. As a Senior Director of Quality Assurance, you will be responsible for establishing and maintaining our test practice, including the development of customized Quality Assurance frameworks that align with our unique processes and workflows.
Key Responsibilities:
- Develop a foundational test catalog for delivery and BAU systems.
- Develop and implement comprehensive test strategies and plans that align with our company goals and project objectives.
- Define test objectives, scope, and criteria for success.
- Identify and prioritize testing activities based on project timelines and risks.
- Review and uplift the defect management process to standardize the lifecycle and ownership of issues within release delivery.
- Hold development teams accountable for investigating, reproducing, and resolving issues.
- Hold Business Analyst/requirements gathering teams accountable for ensuring requirements are in a testable state and rework levels are within ± 15% of a release timeframe.
- Ensure fixes are verified and meet expected customer quality standards.
- Define and track key quality metrics to measure the effectiveness of testing activities.
- Establish continuous improvement testing frameworks based on metrics and feedback.
- Mentor and guide QA engineers, providing technical assistance and career development.
- Foster a culture of continuous improvement and innovation within the QA team.
Qualifications and Experience:
- 10+ years in a senior software quality assurance leadership position.
- 10+ years managing Senior Test Managers.
- A bachelor's degree in computer science, information technology, or a related field.
- Extensive knowledge of quality control and quality assurance methods and techniques.
- Experience with auditing, inspection, and testing processes.
- Proficiency in test automation tools and frameworks (e.g., Selenium, JUnit, TestNG).
- In-depth understanding of software development life cycle (SDLC) and Agile methodologies.
- A high level of knowledge of programming languages for test automation (e.g., Python).
- Detailed knowledge of SQL.
- Proven successful experience in developing test plans and conducting system and integration testing.
- Experience with issue tracking systems with extensive use of JIRA.
- Experience with procurement to secure new tools/partners as needed.
- ISTQB Advanced Test Manager certification (CTASL-TM).
Join a Crew that Cares
At Coates Group, we value integrity, individuality, and inclusivity. Our benefits include an annual market-competitive bonus program and our "Thrive Program," which includes a suite of flexible work options and dedicated time to prioritize our health and wellbeing.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
