Customer Support Advisor
22 hours ago
Xplor is seeking a highly skilled and motivated Customer Support Advisor to join our Global Operations team in Melbourne. As a Customer Support Advisor, you will play a critical role in delivering exceptional customer experiences and resolving complex customer queries.
Key Responsibilities:- Provide timely and effective resolution to customer queries, ensuring a high level of customer satisfaction.
- Build and maintain strong relationships with customers, internal stakeholders, and cross-functional teams.
- Utilize various technological platforms to resolve customer queries and provide support.
- Develop in-depth knowledge of Xplor systems and become a subject matter expert (SME) to provide expert-level support.
- Liaise with colleagues to raise continuous improvement suggestions and implement customer feedback.
- Improve customer-facing processes and ensure that customer needs are being met.
- Collaborate with senior colleagues to ensure that customer needs are being met.
- Demonstrate effective engagement and communication with customers.
- Answer phone calls, emails, and chats in a polite and prompt manner to provide a high level of customer service with a high first-time resolution rate.
- Demonstrable experience in a similar field of work that maps to this role.
- A track record of building strong client relationships and meeting/exceeding client satisfaction scores in a payments/billing environment.
- Attention to detail and attentiveness to customer requirements, able to document details of issues clearly in a concise and understandable manner.
- Experience from roles with technological depth and using vast amounts of data to create processes and outcomes in line with the data.
- Advanced proficiency in MS Office suite of products is required.
- Strong communication skills, both written and oral, combined with the ability to have difficult conversations to build effective working relationships.
- Practical and positive approach to problem-solving.
- Initiative, to work independently and still be a strong team player.
- Willingness to step outside the 'norm.'
- The ability to manage multiple technology resources.
- The ability to work under pressure while maintaining a calm demeanor.
-
Customer Success Manager
1 hour ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Manager, you will be responsible for ensuring the success of our customers who have purchased our Signature Success Plan.Key ResponsibilitiesDevelop deep relationships with customers' team members and...
-
Service Advisor
3 weeks ago
Melbourne, Victoria, Australia North East Auto Group Full timeAbout the RoleWe are seeking a highly skilled Service Advisor to join our team at the Northeast Auto Group. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesMaintain accurate and up-to-date customer bookings calendarEnsure timely and effective...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe're seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through our Signature Success Plan.Key Responsibilities• Align with and manage...
-
Automotive Service Advisor
1 week ago
Melbourne, Victoria, Australia Macro Recruitment Full timeService Advisor OpportunityWe are seeking an experienced Service Advisor to join our team at a well-established automotive dealership in the north-eastern suburbs of Melbourne.Key Responsibilities:Greet customers and assess their service needsCommunicate effectively with technicians to diagnose and repair vehiclesProvide accurate cost estimates and...
-
Customer Support Lead
1 week ago
Melbourne, Victoria, Australia Transurban Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Specialist Support Lead to join our Customer Specialist Support Flex team. As a key member of our team, you will be responsible for leading a team of Customer Specialist Support Advisors, ensuring fair and effective responses are provided to customers.Key Responsibilities:Lead a team of...
-
Customer Support Specialist
3 days ago
Melbourne, Victoria, Australia Xplor Full timeAbout the OpportunityWe are seeking a highly skilled and motivated Contact Support Advisor to join our Global Operations team in Melbourne. As a key member of our customer support team, you will play a critical role in delivering exceptional customer experiences and resolving complex customer queries.Key ResponsibilitiesProvide timely and effective...
-
Customer Support Specialist
1 week ago
Melbourne, Victoria, Australia Xplor Full timeAbout the OpportunityWe are seeking a highly skilled and motivated Contact Support Advisor to join our Global Operations team in Melbourne. As a key member of our customer support team, you will play a critical role in delivering exceptional customer experiences and resolving complex customer queries.Key ResponsibilitiesProvide timely and effective...
-
Automotive Service Advisor
2 weeks ago
Melbourne, Victoria, Australia Macro Recruitment Full timeService Advisor OpportunityWe are seeking an experienced Service Advisor to join our team at a well-established automotive dealership in the north-eastern suburbs of Melbourne.Key Responsibilities:Greet customers and assess their service needsCommunicate effectively with technicians to diagnose and repair vehiclesProvide accurate cost estimates and...
-
Customer Support Lead
1 week ago
Melbourne, Victoria, Australia Transurban Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Specialist Support Lead to join our Customer Specialist Support Flex team. As a key member of our team, you will be responsible for leading a team of Customer Specialist Support Advisors, ensuring fair and effective responses are provided to customers.Key Responsibilities:Lead a team of...
-
Trade and Customs Advisor
2 weeks ago
Melbourne, Victoria, Australia KPMG Full timeThis is a Manager role with one of the leading companies in AU right now, KPMG, with an amazing team. They are continuing to grow rapidly. This is the chance to be part of a global network of over 800 trade professionals across more than 80 countries dedicated to supporting clients navigate the complexities of international trade and customs.**About the Role...
-
Customer Support Specialist
5 days ago
Melbourne, Victoria, Australia Xplor Full timeAbout the OpportunityWe are seeking a highly skilled and motivated Contact Support Advisor to join our Global Operations team in Melbourne. As a key member of our customer support team, you will play a critical role in delivering exceptional customer experiences and resolving complex customer queries.Key ResponsibilitiesProvide timely and effective...
-
Automotive Service Advisor
3 weeks ago
Melbourne, Victoria, Australia Macro Recruitment Full timeJob Summary: We are seeking a skilled Automotive Service Advisor to join our team at Macro Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Greet customers and assess their service needs to provide personalized...
-
Customer Support Specialist
2 weeks ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleServe as the primary point of contact, delivering exceptional customer support and resolving technical customer issues swiftly and accurately.Key ResponsibilitiesResolve customer inquiries and issues in a timely and professional mannerCollaborate with cross-functional teams to identify recurring customer issues and contribute to improvement...
-
Customer Support Specialist
3 weeks ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleServe as the primary point of contact, delivering exceptional customer support and resolving technical customer issues swiftly and accurately.Key ResponsibilitiesResolve technical customer issues swiftly and accurately, escalating to the appropriate teams when necessary.Collaborate with cross-functional teams to identify recurring customer...
-
Customer Support Lead
2 weeks ago
Melbourne, Victoria, Australia Transurban Full timeWe are seeking a highly skilled and experienced Customer Support Lead to join our team at Transurban. As a key member of our Customer Specialist Support Flex team, you will play a critical role in ensuring that our customers receive exceptional support and service.About the RoleThe Customer Support Lead will be responsible for leading a team of Customer...
-
Customer Support Specialist
2 weeks ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe're seeking a highly skilled Clinical Support Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer support team, you will be responsible for delivering exceptional support to our clients, ensuring their needs are met and their experiences are exceptional.Key Responsibilities:Provide timely...
-
Service Advisor
2 weeks ago
Melbourne, Victoria, Australia inchcape Full time{"h1": "Service Advisor Opportunity at Inchcape", "p": "At Inchcape, we are seeking a skilled Service Advisor to join our team at Docklands. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and high-quality vehicle maintenance. Your primary responsibility will be to assist and support the Service Manager in...
-
Service Advisor
21 hours ago
Melbourne, Victoria, Australia AUTOrecruit Full timeAbout the RoleWe are seeking an experienced Service Advisor to join our team at AUTOrecruit. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesProvide exceptional customer service and support to our customersWork closely with our service team to ensure efficient and...
-
Service Advisor
1 week ago
Melbourne, Victoria, Australia AUTOrecruit Full timeAbout the RoleWe are seeking an experienced Service Advisor to join our team at AUTOrecruit. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesProvide exceptional customer service and support to our customersWork closely with our service team to ensure efficient and...
-
Service Advisor
3 weeks ago
Melbourne, Victoria, Australia AUTOrecruit Full timeJob Summary:We are seeking an experienced Service Advisor to join our team at AUTOrecruit. As a Service Advisor, you will play a critical role in ensuring exceptional customer service and satisfaction.Key Responsibilities:Provide exceptional customer service and support to clientsCoordinate and manage vehicle service and repair operationsDevelop and maintain...
