Customer Experience Agent/Vehicle Detailer
3 weeks ago
The NRMA is seeking a highly skilled and detail-oriented Vehicle Presentation and Customer Service Representative to join our team at Newcastle Airport.
As a key member of our team, you will be responsible for providing exceptional customer service, creating and acting upon opportunities to make sales, and ensuring all rental vehicles meet our high standards.
Your key responsibilities will include:
- Managing rental agreements and ensuring compliance with company policies
- Selling additional over-the-counter rental products to customers
- Maintaining a clean and safe working area, adhering to our high standards of vehicle presentation
- Inspecting and recording vehicle damage, ensuring accurate documentation
- Delivering vehicles between sites, promoting a seamless customer experience
- Providing exceptional customer service, responding to customer inquiries and resolving issues
Requirements
- Flexibility to work on a rotating roster, including evenings, weekends, and public holidays
- Exceptional customer service skills and/or experience
- Strong attention to detail, with a focus on delivering exceptional results
- Excellent verbal and written communication skills, with the ability to work effectively in a team environment
- Current unrestricted Provisional or Full Driver's Licence
- Full working rights in Australia
As a valued member of our team, you will be rewarded with a competitive salary, plus shift loadings and monthly incentives. You will also enjoy travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
At The NRMA, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected.
If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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