Front Desk Associate
1 day ago
The Guest Service Agent role is a vital part of ensuring that every guest has an exceptional experience from check-in to check-out.
A Guest Service Agent provides reception services and contributes to the overall guest satisfaction. The position involves providing positive outcomes for guest queries in a timely manner, ensuring an efficient reception experience, and maintaining effective communication with other departments.
Key Responsibilities:- Deliver exceptional customer service at all times
- Ensure accurate processing of guest payments and transactions
- Assist with guest requests and resolve any issues efficiently
- Participate in training programs to enhance knowledge and skills
- Maintain a high level of product knowledge regarding hotel amenities and services
Required Skills and Qualifications:
- Previous experience in a customer-facing role
- Excellent communication and problem-solving skills
- Ability to work effectively in a team environment
- Proficiency in handling cash and operating POS systems
- Basic computer skills and proficiency in MS Office
Benefits:
- Competitive hourly rate
- Opportunities for career advancement and professional growth
- Comprehensive training program
- Positive and supportive work environment
What We're Looking For:
- Candidates with a strong passion for delivering exceptional customer service
- Individuals who are able to work well under pressure and maintain a calm demeanor
- Team players who are willing to go above and beyond to ensure guest satisfaction
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