
Training Content Developer
1 week ago
Job Overview:
We are seeking a highly skilled Training Specialist to join our team. The successful candidate will be responsible for developing, reviewing and updating training content and resources, as well as facilitating training sessions to ensure our agents deliver exceptional customer service.
About the Role:
- Create engaging training content and resources
- Facilitate interactive training sessions
- Collaborate with stakeholders to identify training needs
- Develop and implement training plans
- Evaluate training effectiveness and make recommendations for improvement
Requirements:
- Previous experience in training, preferably in a fast-paced finance/banking service centre environment
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- High level of mathematical, analytical, and statistical skills
- Proficient in Excel and other productivity tools
- Experience in online cloud telephony systems and online systems
- Ability to work full-time basis in Australia
What We Offer:
A dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.
Contact Us:
To apply for this exciting opportunity, please submit your resume and cover letter via [insert application method]. We look forward to hearing from you
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