Digital Service Transformation Specialist
2 days ago
Lead Delivery Specialist
The Lead Delivery Specialist is responsible for driving the delivery of initiatives that focus on enhancing user experience and operational performance across digital services.
This role involves working closely with stakeholders to define business requirements, design and develop digital solutions, and lead projects aimed at optimizing user journeys and service delivery.
The ideal candidate will have experience in delivery roles, such as a Delivery Lead or Project Manager, with expertise in agile methodologies and experience working with vendors.
The successful applicant will have excellent communication skills, be able to work collaboratively with others, and have a strong ability to analyze complex problems and develop effective solutions.
Key Responsibilities:
- Work with stakeholders to generate actionable business requirements that meet user needs.
- Design and develop digital solutions to drive better service experiences and optimized service delivery.
- Provide insights and recommendations to inform service improvement and redesign initiatives.
- Lead digital initiatives and projects to optimize the user journey and service delivery.
Requirements:
- Experience in a delivery role such as a Delivery Lead or Project Manager.
- Expertise in agile methodologies and sprint planning.
- Experience working with Jira for task management.
- Ability to work with vendors and collaborate with cross-functional teams.
What We Offer:
Opportunities for professional growth and development.
A collaborative and dynamic work environment.
The chance to work on high-impact projects that make a real difference.
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