Branch Experience Leader

1 week ago

Melbourne, Victoria, Australia beBeeManager Full time $99,022 - $111,457
Branch Manager Job Description

As a dynamic leader, you will guide a dedicated team to deliver exceptional customer experiences and maintain operational efficiency. You will oversee daily branch operations, manage facilities, collections, IT systems, and stakeholder relationships.

About This Role
  • Lead and manage a team to foster a high-performing culture and drive accountability and excellence in outcomes through coaching, mentoring, and empowering team members and direct reports.
  • Oversee daily branch operations, including staff rostering, financial procedures, customer service delivery, and resolution of complex customer service issues.
  • Build and sustain strong relationships with internal and external stakeholders, including tenants, community organisations, and service providers.
Key Responsibilities
  • Develop and implement effective strategies to improve customer satisfaction and retention.
  • Manage staff performance, provide coaching and feedback, and conduct regular appraisals.
  • Ensure compliance with regulatory requirements and maintain accurate records.
Requirements
  • Tertiary qualification in Librarianship, Management, or a related discipline, or a minimum of five years of relevant professional experience.
  • Proven ability to build and maintain effective relationships, partnerships, and networks with internal teams and external stakeholders.
  • Ability to provide advice on safety, emergency response procedures, and resolve complex customer behaviour.
  • Experience in leading and managing staff in an operational environment.
What We Offer

Attractive remuneration and benefits, flexible working, study assistance, and other great corporate discounts. Excellent leave entitlements are also offered, including up to 20 weeks of fully paid parental leave for primary carers.

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