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Customer Experience Manager
2 months ago
We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Dan Murphy's. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences across our stores.
Key Responsibilities- Motivate and Lead Your Team: Lead a high-performing team to deliver outstanding customer experiences, driving customer loyalty and revenue growth.
- Develop and Implement Customer Experience Strategies: Collaborate with cross-functional teams to develop and implement customer experience strategies that meet the needs of our customers.
- Coach and Mentor Team Members: Provide coaching and mentoring to team members to help them develop their skills and achieve their career goals.
- Monitor and Improve Customer Feedback: Analyze customer feedback and implement changes to improve the customer experience.
- Collaborate with Cross-Functional Teams: Work closely with sales, marketing, and operations teams to ensure seamless execution of customer experience initiatives.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Our team is passionate about delivering exceptional customer experiences, and we are looking for someone who shares our vision.
Requirements- Proven Experience in Customer Experience Management: A minimum of 2 years of experience in customer experience management, preferably in a retail or hospitality environment.
- Leadership and Coaching Skills: Proven leadership and coaching skills, with the ability to motivate and develop high-performing teams.
- Customer-Focused Mindset: A customer-focused mindset, with a passion for delivering exceptional customer experiences.
- Strong Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, team members, and stakeholders.
