Strategic Product Lead

3 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

About the Role

We are seeking a highly skilled Chapter Lead to join our CommBank Yello Strategy & Operations Squad. As a key member of our team, you will be responsible for leading a team of product managers to launch new offers, embed engagement, and solve customer/frontline pain points.

Key Responsibilities

  • Lead a team of product managers to develop and implement customer-centered design thinking.
  • Influence key product decisions and prioritization through compelling performance insights.
  • Develop and maintain strong relationships with key business and technical stakeholders.
  • Build, lead, and inspire an engaged cross-functional team.
  • Promote open communication and create a safe working environment.
  • Drive product and operational excellence.
  • Encourage risk-taking and constructive challenge.
  • Effectively communicate Yello strategy and support large-scale change programs.
  • Manage the squad's performance to defined objectives.

Requirements

  • Experience leading high-performing teams through large change agendas.
  • Experience in leading people towards Group Outcomes and driving the NPS +30 goal.
  • Curiosity and a learning-oriented mindset to explore new ideas and strategies.
  • An adaptive mindset to continue to solve challenges and innovate.
  • Experience with campaign management or customer decisioning systems preferred.
  • Project management tools such as Confluence, Jira, Visio, and Microsoft Office suite.

About Us

We are proud of our fun and inclusive culture and enjoyable working environment. Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace.

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