Customer Service Ambassador

4 days ago

Brisbane, Queensland, Australia beBeeAmbassadorship Full time $26,555 - $39,783
Job Overview

We are seeking a skilled Customer Service Ambassador to join our team. In this role, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive quality service.

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. You will be responsible for attending to customers' hire vehicle requirements, ensuring that they receive the best possible service.

Your key responsibilities will include:

  • Providing outstanding customer service by understanding and anticipating their needs
  • Opening and closing rental agreements
  • Selling additional over the counter rental products
  • Checking for and recording vehicle damage and maintenance checks
  • Cleaning and presenting passenger and commercial vehicles
  • Movement of vehicles throughout the location and offsite for refuelling, maintenance, repairs or other locations as required
  • Ensuring compliance and workplace health and safety risks and incidents are reported promptly and managed effectively

A performance driven culture where your achievements will be rewarded with a market competitive remuneration and you will have access to diverse benefits including discounted products, wellness initiatives and an Employee Assistance Program (EAP).

To be successful in this role, you will need:

  • Excellent communication skills and a positive 'Can do' attitude
  • Strong customer service and sales skills
  • Strong problem solving and complaint handling skills
  • Ability to work both unsupervised and within a team
  • Ability to multi-task and be highly organised with strong attention to detail while working in a fast-paced environment
  • Willingness to learn and upskill with an openness to constructive feedback
  • Strong track record of punctuality and attendance
  • Flexibility to work weekdays, weekends and public holidays as required
  • To have own reliable transport to and from the branch
  • Willingness to travel and work between locations
  • A full and current relevant State driver's licence
  • Experience, although preferred, is not essential

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