Customer Service Ambassador

7 hours ago


Brisbane, Queensland, Australia beBeeCustomerService Full time $80,000 - $99,900
About the Role

This highly exciting Customer Service Ambassador role is based at our headquarters. We are looking for a brand ambassador and a role model who is personable, has integrity, and relentless enthusiasm to deliver service that is nothing short of amazing.

The ideal candidate will be accountable for listening to and supporting every customer they engage with, ensuring an exceptional customer experience at every touch point. They will perform a blended role handling inbound queries from customers via telephone and digital channels, as well as making outbound calls to customers who need support.

Key Responsibilities
  • Provide excellent customer service through various communication channels
  • Maintain high levels of productivity and efficiency in a fast-paced environment
  • Meet or exceed service level targets while balancing administrative responsibilities
Requirements
  • Experience working within retail or a customer-centric online or call centre environment
  • Able to radiate positivity and have a can-do attitude
  • Show commitment to every customer and make a conscious effort to improve their experience
  • Comfortable working in a dynamic environment and able to multitask
  • Friendly personality and genuine desire to help people
  • Excellent problem-solving skills with a focus on customer satisfaction
  • Articulate communicator using positive language and tone
  • Great listener able to interpret or navigate customer communication
  • Self-motivated individual with a flexible approach to work
  • An influencer who is highly personable confident and able to develop interpersonal relationships
  • Resilient through change and able to bounce back from setbacks quickly


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