Healthcare Dispute Resolution Specialist

2 days ago

Ipswich, South Dakota, Australia beBeeComplaint Full time $95,000 - $120,000

Aboriginal and Torres Strait Islander communities trust Kambu Health to provide culturally safe healthcare services in one of Australia's fastest-growing regions.

A strong sense of community and inclusion defines our organisation.

Our commitment to promoting cultural authority, enhancing wellbeing, and improving health outcomes for Aboriginal and Torres Strait Islander peoples drives everything we do.

About the Role

We seek a skilled Complaints Officer with experience in health or non-government organisations to join our team. In this critical role, you will utilise your strong communication and problem-solving skills to manage and resolve complaints with empathy and professionalism.

About the Successful Applicant
  • Proven experience in managing and resolving complaints within a health or non-government setting.
  • Excellent oral and written communication skills, with the ability to listen actively and tailor messages to diverse audiences.
  • Strong conflict resolution and de-escalation skills, demonstrating empathy and professionalism in challenging conversations.
  • Well-developed analytical and problem-solving abilities to assess complaints, identify core issues, and recommend appropriate resolutions.
  • Maintenance of accurate records, preparation of detailed reports, and thorough documentation of case findings.
  • Experience in building positive working relationships and collaborating effectively with internal teams and external stakeholders.
  • Resilience and professionalism to remain calm under pressure and maintain objectivity throughout complaint handling.
  • Strong organisational and administrative skills, with attention to detail in case management and workflow processes.
  • Commitment to continuous improvement by identifying opportunities to enhance complaint management systems and escalating high-risk issues appropriately.
Mandatory Requirements
  • Current Blue Card.

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