Airport Operations Coordinator

Join a dynamic team as we seek an experienced Workforce Planning Specialist to play a key role in our airport operations. This is a challenging and rewarding opportunity to make a real impact on the success of our business.

Job Description:

• Proactively review and adjust rosters with a 72-hour forward-planning scope to ensure effective coverage across all operational areas, including Passenger and Ramp Services.
• Monitor key operational drivers such as flight schedules, load factors, baggage volumes, and freight loads to ensure resourcing aligns with daily service requirements.
• Continuously assess and refine resource plans in response to disruptions such as off-schedule flights, gate or bay changes, and irregular operations.
• Collaborate closely with Duty Managers, Supervisors, and operational leads to ensure workforce plans are clearly communicated and effectively executed across all teams.
• Create and maintain accurate allocation sheets reflecting both initial and real-time updates, ensuring transparency for all team members.
• Manage same-day staffing gaps through reallocation of on-shift resources, approved call-ins, or additional hours in line with rostering guidelines.
• Allocate tasks with consideration for fatigue management, work patterns, qualifications, experience, and approved leave.
• Update rosters in the Swissport rostering portal to reflect any changes accurately and in a timely manner.
• Prepare end-of-shift reports detailing manpower usage, variances from planned rosters, and any operational challenges encountered.
• Ensure all task assignments are completed by appropriately qualified team members and meet safety, compliance, and contractual standards.
• Monitor and manage break compliance, shift limits, and other rostering rules in accordance with the Swissport Collective Agreement and local procedures.
• Promote fairness, consistency, and procedural transparency in the distribution of work and ad-hoc task assignments.
• Conduct timesheet checks at the start and end of shifts, and proactively communicate break times and roster changes to staff.
• Raise any grievances or concerns with your leader in a timely and professional manner.
• Maintain open, regular communication with both team members and the leadership group throughout the shift.
• Identify opportunities to improve safety, efficiency, and team performance, particularly in relation to workforce planning and operational delivery.
• Provide support for additional operational needs as required — this is a dynamic role, and flexibility is key.

Requirements:

• Excellent planning, time management and organisational skills - you're able to manage competing priorities without missing a beat.
• Clear and confident communication - both written and verbal - to effectively coordinate with colleagues, stakeholders, and operational leads.
• Strong situational awareness with the ability to quickly assess challenges and take corrective action in real time.
• A flexible, can-do attitude - you're comfortable working across a 24/7 rotating roster that includes mornings, nights, weekends and public holidays, as required.
• Solid computer literacy - particularly with Microsoft Word, Excel, PowerPoint, and email - and a high level of accuracy in all admin and reporting tasks.
• Hands-on airport operations experience, ideally with knowledge across both Passenger Services and Ramp operations.
• A sound understanding of workforce rostering and planning, including how to apply Award or Enterprise Agreement guidelines to rostering decisions.
• Strong interpersonal skills - you're approachable, collaborative, and able to build productive working relationships across all levels.
• A self-motivated, independent work style - you can take initiative and follow through on tasks without needing close supervision.
• Sharp problem-solving abilities - you're quick-thinking, calm under pressure, and can adapt plans without losing focus on the bigger picture.
• A commitment to fairness and equity - especially when it comes to workload distribution and task allocation across the team.

What We Offer:

• Permanent Secure Employment
• On-site employee parking available.
• Opportunities for career advancement.
• Accrual of annual and personal leave.
• Comprehensive training and ongoing support provided.

We believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website to learn more about Life at Swissport.

Join us today and be part of a team that connects the world of aviation