Career Opportunity: Customer Success Manager
2 weeks ago
About this Role
We're seeking a Customer Success Manager to be the main point of contact for our mid-market and enterprise level customers and their team members.
Key Responsibilities:
- Actively monitor client usage and identify opportunities to upsell additional products and services
- Troubleshoot and resolve client issues and provide proactive solutions to minimize potential issues
- Conduct regular client check-ins and provide Quarterly Business Reviews (QBRs) to ensure clients are receiving value from our products and services
- Develop and implement client retention strategies to ensure long-term partnerships
- Conduct client satisfaction surveys and analyze feedback to improve the customer experience
- Project manage different projects between MoEngage and our account teams
- Monitor customer health, satisfaction, risks, and escalations
- Augment the MoEngage team members supporting the customer to ensure timely response and interpretation of solutions
- Coordinate calls between marketing, product, sales, and engineering teams
Required Skills and Qualifications:
- Strategic mindset and ability to make sense of complex business needs
- Exceptional project management and organizational skills
- Understanding of roles and responsibilities within technical organizations
- Exceptional attention to detail
- Ability to understand customer requirements and see how we can add value in various ways
- Comfortable with communicating with all levels of team members internally and externally
- The ability to collaborate and build strong relationships with customers
Benefits:
- You will be working closely with our customers to understand their needs and deliver value through our products and services
- A collaborative and dynamic work environment that fosters growth and learning
- Opportunities for professional development and career advancement
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