Career Growth Opportunities

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $150,000

About Customer Success Role

You will have the opportunity to choose your preferred working location from in-person, hybrid or remote. Our work styles allow you to thrive.

About Us

We help people stay connected so they can get more done together. We build video products for enterprises and other organizations.

The Team You Will Work With

As a Customer Success Manager, you will be part of our amazing team in Australia. You will report to our Manager, CSM based in Sydney. Your main goal will be to strengthen relationships with customers and ensure successful deployment of Zoom products and high-quality services.

The Key Responsibilities

  1. You will be the Trusted Advisor for strategic customer accounts and channel partners, managing deployment and product adoptions.
  2. You will manage the customer lifecycle including onboarding training for new customers, monitoring adoption metrics and conducting business reviews.
  3. You will analyze customer account trends and provide feedback to company partners.
  4. You will source upsell and cross-sell opportunities and follow up on renewals to drive portfolio growth.

About You

  • Minimum 5 years of experience in Customer Success Management and experience in SaaS, Cloud, audio & video industry preferred.
  • Have proven track servicing strategic accounts and working with key channel partners.
  • Manage your workflow and demonstrate account portfolio planning competency working closely with cross-functional teams.
  • Hold a BA/BS degree.

Equality and Inclusion

We believe that everyone contributes uniquely. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Employee Benefits

We care about our employees and their families. Our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health.

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