Client Services Team Manager

1 week ago


Chermside, Queensland, Australia Youi Full time

About the Role

We are seeking a skilled Team Manager to lead our Client Services team at Youi. As a Team Manager, you will be responsible for leading a team of Client Services Advisors, empowering them to deliver exceptional service to our customers.

Key Responsibilities

  • Lead and manage a team of up to 12 Client Services Advisors, ensuring seamless onboarding and fostering a collaborative and motivated atmosphere.
  • Oversee policy updates and amendments, driving your team to promote products and services to both new and existing customers.
  • Cultivate a culture of active listening and tailored solutions to meet customer needs, and tackle challenges with your problem-solving skills to maintain smooth operations.
  • Mentor and coach your team to support their professional growth and achieve sales and performance goals.
  • Leverage your deep understanding of the Youi environment to deliver exceptional results.

About You

  • Proven experience in leading teams effectively.
  • Exceptional problem-solving skills with the ability to make swift, informed decisions.
  • A passion for team development and a commitment to unlocking each member's potential.
  • Excellent communication and interpersonal skills.
  • A high level of accountability and integrity in all actions and decisions.

What We Offer

As a Team Manager at Youi, you will have the opportunity to shape the culture and direction of our Client Services team. You will be working in a dynamic and rewarding environment, with a focus on delivering exceptional customer service.



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