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Customer Service Representative

1 month ago

Sydney, New South Wales, Australia Bendigo and Adelaide Bank Full time

About Us

Bendigo and Adelaide Bank is a leading financial institution that offers a unique blend of community spirit and professional expertise.

About the Role

We are seeking a highly motivated and customer-focused Customer Service Officer to join our team at Community Bank Henty. As the face of the branch, you will be responsible for providing exceptional service to our customers, helping them with transactions, educating them on our online platforms and tools, and recommending our products and services to meet their financial goals.

About You

We are looking for someone who is passionate about delivering outstanding customer service, has extensive experience in a customer-facing environment, and is able to work in a fast-paced and varied role. You will be comfortable working in a changing environment as we adapt to digitization and educate and support our customers with their digital literacy and online banking needs.

Key Responsibilities

  • Provide exceptional customer service to our customers, responding to their queries and resolving issues in a timely and professional manner.
  • Help customers with transactions, educate them on our online platforms and tools, and recommend our products and services to meet their financial goals.
  • Work collaboratively with the branch team to achieve sales targets and provide a seamless customer experience.
  • Stay up-to-date with our products and services, and be able to communicate their benefits to customers.
  • Contribute to the development of the branch's sales and customer service strategies.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement. You will be part of a dynamic and supportive team that is passionate about delivering exceptional customer service and making a positive impact in our community.