
Front Office Liaison
1 week ago
Customer Service Officer
- A professional standard of customer service to all internal and external customers.
We are seeking a motivated and experienced Customer Service Officer to join our team in our modern office. This role will provide a high standard of customer engagement, assisting with racing payments function and customer queries.
Key Responsibilities:- Provide Front of House reception duties
- Co-ordinate the head office access and security system
- Managing the phone communications system for Reception
- Assist with Racing payment function and customer queries
- Co-ordinate internal Helpdesk job ticketing system (Jira)
- Co-ordinate stationery order requests
- Ensure seamless processes are maintained by working with other Business Operations and Finance staff
- Manage pool car booking requests
- Undertake tasks associated with RWWA's Records Management
- Processing of mail and courier requests
- Processing of cash and cheque payments
- Provide back up support for administrative roles within Business Operations team
- High level of motivation and experience in customer-facing roles
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Well-developed problem-solving and analytical skills
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