Front Office Liaison

1 week ago


Perth, Western Australia beBeeCustomerService Full time $58,583 - $61,800
Job Title:

Customer Service Officer

  • A professional standard of customer service to all internal and external customers.
Job Summary:

We are seeking a motivated and experienced Customer Service Officer to join our team in our modern office. This role will provide a high standard of customer engagement, assisting with racing payments function and customer queries.

Key Responsibilities:
  • Provide Front of House reception duties
  • Co-ordinate the head office access and security system
  • Managing the phone communications system for Reception
  • Assist with Racing payment function and customer queries
  • Co-ordinate internal Helpdesk job ticketing system (Jira)
  • Co-ordinate stationery order requests
  • Ensure seamless processes are maintained by working with other Business Operations and Finance staff
  • Manage pool car booking requests
  • Undertake tasks associated with RWWA's Records Management
  • Processing of mail and courier requests
  • Processing of cash and cheque payments
  • Provide back up support for administrative roles within Business Operations team
Requirements:
  • High level of motivation and experience in customer-facing roles
  • Strong communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Well-developed problem-solving and analytical skills


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