Reservations Experience Leader

6 days ago

Melbourne, Victoria, Australia beBeeReservations Full time $100,000 - $115,000
Job Title: Reservations Manager

 

Are you a skilled hospitality professional looking to take your career to the next level? Do you have a passion for delivering exceptional guest experiences and leading a team to success?

As a Reservations Manager at our esteemed establishment, you will be responsible for guiding the reservations day-to-day operations with expertise.

Your role will involve facilitating the onboarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles. You will also allocate rooms based on guest preferences, availability, and business demands, ensuring a comfortable and enjoyable stay.

Key Responsibilities:

  • Lead the reservations team and ensure seamless delivery of exceptional guest experiences
  • Facilitate the onboarding process for new team members and provide ongoing training and development opportunities
  • Allocate rooms based on guest preferences, availability, and business demands
  • Manage payment transactions and verify billing details for accuracy
  • Resolve guest complaints or issues related to reservations, billing, or room assignments

Requirements:

  • Experience as a Reservations or Front Office Team Leader, ready to flex your leadership skills and take the next step in your career
  • Masterful in both written and spoken communication
  • Knowledge of Sihot PMS is advantageous but not essential
  • The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns
  • Team player with a positive attitude and willingness to go the extra mile
  • Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

At our establishment, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life.

Join us and together we can imagine tomorrow's hospitality.

Benefits:

  • We offer a competitive salary and benefits package
  • Opportunities for career growth and development
  • A supportive and inclusive work environment

Others:

  • Be part of a dynamic and growing organization
  • Contribute to shaping the future of hospitality

  • Reservation Experience Professional

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $90,000

    Job Summary:Reservations AgentWe are seeking a skilled Reservations Agent to join our team. As a key member of our reservations department, you will be responsible for handling hotel accommodation enquiries for our properties.The successful candidate will have excellent communication and time management skills, with the ability to work in a fast-paced...

  • Experience Leader

    4 days ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Experience Leader

    7 days ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Cluster Reservations Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeExperience Full time $45,000 - $80,000

    Job DescriptionWe're seeking a dynamic and detail-oriented Cluster Reservations Coordinator to join our team. As a key member of our reservations team, you will be responsible for managing and coordinating room bookings across multiple properties.In this role, you will work closely with guests, travel agents, event planners, and internal stakeholders to...

  • Hotel Reservation Leader

    1 day ago

    Melbourne, Victoria, Australia beBeeReservation Full time $70,000 - $90,000

    At Crowne Plaza Melbourne Carlton, we are poised to open a vibrant cosmopolitan hotel experience in the heart of Melbourne's Innovation District. Our hotel offers an unparalleled destination for business and leisure travelers alike.Job DescriptionOur Reservations Manager plays a crucial role in our pre-opening journey, setting operational foundations and...

  • Reservations Manager

    5 days ago

    Melbourne, Victoria, Australia Jackalope Hotels Full time

    We are looking to continue to build our team of people who will buy into a culture of excellence and take pride in making our guest's experiences memorable at every opportunity. We acknowledge that our most valuable assets are our staff and we pride ourselves on developing future industry leaders.**Reservations Manager**:Are you ready to shape the future of...

  • Reservations Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeReservation Full time $100,000 - $120,000

    Job OverviewWe are seeking a highly skilled and experienced reservations leader to join our team.Key ResponsibilitiesLead, mentor and inspire the team to achieve sales and service excellence by driving revenue performance across multiple properties.Develop, implement and oversee training programs to ensure team members have the necessary skills to succeed in...

  • Reservations Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $61,150 - $75,100

    Job OverviewWe empower guests to enhance their well-being during travel.Key ResponsibilitiesRedirect incoming calls to relevant departments.Analyse and tailor guest requests to meet individual needs.Handle hotel outlet reservations or guest orders.Assist with guest bookings, exceeding expectations through engagement.Build relationships with existing and new...

  • Reservation Supervisor

    6 days ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    **Additional Information****Job Number**24191543**Job Category**Reservations**Location**The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000**Schedule**Full Time**Located Remotely?**N**Position Type** Non-ManagementThis role requires **Full-Time** Working Rights in Australia.**Key Responsibilities**:- Supervise and coordinate...

  • Reservations Supervisor

    6 days ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    **Job Number** 24155920**Job Category** Reservations**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management**Key Responsibilities**:- Supervise and coordinate the daily activities of the reservations team, ensuring...