Robotic Systems Integration Specialist
3 days ago
We're seeking a highly skilled Automation Specialist to join our team. In this dynamic role, you will combine internal technical work with direct customer interaction.
This specialist will use their expertise in Industrial Automation and Industry 4.0 technologies to support the entire customer journey—from pre-sales demonstrations and on-site deployments to proof of concepts and post-sales support.
The ideal candidate will be able to communicate the capabilities of our robotics offering effectively to both internal and external customers.
Main Responsibilities:- Understand and communicate the value proposition of our robotics platform to various stakeholders.
- Act as a technical point of contact for customers, assisting with pre-sales activities, solution development, and product demonstrations.
- Support Sales team members with required technical information solutioning needs.
- Create simulations and conduct Proof of Concepts (PoCs) to validate technical solutions and showcase the value of the robotics platform in customer-specific environments.
- Travel to customer sites for on-site deployments, system commissioning, and providing hands-on technical support.
- Provide timely and effective post-sales support, troubleshooting issues, and maintaining strong relationships with existing clients to ensure their long-term satisfaction.
- Design, develop, and test solutions using autonomous mobile robots (AMRs).
- Integrate robotics hardware and software into client environments with involvement of our partner or third-party provider, if required.
- Perform diagnostic tests and troubleshoot both hardware and software issues in a fast-paced environment.
- Contribute to the creation and maintenance of technical documentation, including system specifications, user manuals, and deployment guides.
- Stay up-to-date with the latest advancements in Industrial Automation and Industry 4.0 technologies to continuously improve solution offerings.
- Minimum 2 years' experience in Industrial automation, Mobile robotics, or related technical field.
- Bachelor's degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, or a related technical field.
- Hands-on Technical Expertise: Proven experience with industrial automation components, PLCs, sensors, and robotics systems.
- Programming Proficiency: Strong programming skills in languages like C++, Python, or ROS (Robot Operating System).
- Troubleshooting & Problem-Solving: Excellent diagnostic skills for both hardware and software issues.
- Customer-Facing Abilities: Strong communication and interpersonal skills to effectively engage with clients during pre-sales, deployment, and post-sales support.
- Project Lifecycle Knowledge: Experience supporting projects through various stages, from proof of concept to full-scale deployment.
- Risk management, self-management, effective communication, relationship building, teamwork, adaptability, honesty, and integrity are also essential qualities for success in this role.
As an organization, we strive to create an inclusive workforce as diverse and capable as our class-leading solutions. We offer workplace flexibility, support diversity, promote events and activities to support wellbeing, and provide opportunities for personal growth and professional development.
In return, we expect all employees to embody our core values and contribute to creating a positive, empowering culture that fosters innovation and collaboration. If you require any adjustments/assistance during the recruitment process, please let us know.
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