Resort Experience Director

3 days ago

Margaret River, Australia beBeeCustomer Full time $120,000 - $140,000

Imagine a role where you can make a real impact on customer satisfaction and lead a team to deliver exceptional experiences.

">About the Job

We are seeking a highly motivated Assistant Resort Manager to join our dynamic and growing portfolio of resort and lifestyle travel brands.

In this hands-on opportunity, you will be responsible for leading a team to provide an optimal customer experience in a resort environment. You will have operational knowledge and experience in all hotel departments with a strong focus on rooms divisions.

Key responsibilities include developing and implementing strategies to improve customer satisfaction, collaborating with other departments to ensure seamless delivery of services, and providing training and coaching to employees to enhance their skills and knowledge.

  • Leading a team to deliver exceptional customer experiences
  • Developing and implementing strategies to improve customer satisfaction
  • Collaborating with other departments to ensure seamless delivery of services
  • Providing training and coaching to employees to enhance their skills and knowledge
">Your Qualifications

To succeed in this role, you will need:

  • Excellent leadership, organisational and interpersonal communication skills
  • A passion for creating personalised and memorable holiday experiences through meaningful conversations
  • Proven experience in leading and engaging a driven team to provide an optimal customer experience in a resort environment
  • Operational knowledge and experience in all hotel departments with a strong focus on rooms divisions
  • An eye for detail and an analytical mind
  • Ability to assist in developing budgets and make sound decisions to ensure the hotel operates efficiently
  • An open door policy with the ability to train, coach, counsel and develop employees
  • Ability to work a flexible schedule, including nights, weekends, public and school holidays
">Benefits

You'll enjoy a range of benefits, including:

  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Subsidised private health cover upon successful completion of probation
  • Birthday leave
">Our Culture

Hospitality is at the heart of all we do. We're an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.

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