Training Program Lead

4 days ago

Sydney, New South Wales, Australia Amazon Full time

At Amazon, we're committed to delivering exceptional customer experiences. Our Delivery Services team seeks a strategic leader to drive large-scale training initiatives for Amazon Logistics.

This role combines leadership and operational engagement, working closely with delivery station teams to drive excellence in our Last Mile operations. The Driver Training Program Manager will be a key member of our training development team, influencing senior leadership while maintaining close connection to daily operations.

Success in this role requires a strategic mindset paired with practical problem-solving abilities. We need an experienced self-starter who excels at program leadership, communication, and analytics. This position demands sound business judgment, long-term strategic vision, and the ability to deliver results in our fast-paced environment.

Key Job Responsibilities:

  • Serve as the owner and manager of the lifecycle of Program/Product-wide initiatives, supporting the scale of the Driver Training & Program pillar.
  • Operate through influence as a force-multiplier to deliver products and programs via implementation resources in the L&D team and other key stakeholder teams.
  • Define business and product strategy, handling complex product development and business management scenarios that require high judgement decisions for maximum return on investment.
  • Invent new mechanisms that enable impact at scale, including processes, tools, procedures, and inspection points.
  • Effectively establish, prioritize and negotiate resources to unblock teams, increase the speed of delivery and manage critical escalations.
  • Make high judgement trade-off decisions (time vs. effort vs. features) between short-term and long-term needs when delivering results.
  • Leverage data to establish vision, goals, tenets, roadmap, decision narratives, status updates, and key performance indicators for senior leadership.
  • Consult with internal support functions and use tech to identify and develop efficiencies in the appropriate monitoring and evaluation tools to quantify and track the impact of initiatives.
  • Display emotional and cultural intelligence when communicating across borders and disciplines with diverse needs.
  • Travel up to 25%.

Requirements:

  • 2+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
  • Experience in business process improvement, Lean/Six Sigma a strong plus
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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