Hotel Guest Service Representative

20 hours ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $32,980 - $42,006
Hotel Guest Service Professional

We are seeking a highly skilled professional to join our team as a hotel guest service representative.

The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment and have a passion for delivering exceptional customer service.

Key Responsibilities:
  • Guest Reception: Provide a warm and welcoming reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Communication: Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Reservation Management: Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
  • Guest Support: Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Required Skills and Qualifications:
  • Customer Service: Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Communication Skills: Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Problem-Solving: Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Teamwork: Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Adaptability: Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
  • Availability: Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Successful candidates will have demonstrated excellent customer service skills, strong communication abilities, and a commitment to delivering exceptional results in a fast-paced environment.

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