Customer Experience Innovation Lead

5 days ago

Canberra, ACT, Australia beBeeInnovation Full time $120,000 - $130,000

Job Summary

We are seeking an experienced professional to lead stakeholders and project teams in generating journey maps, service blueprints, and service models. This role will drive the development of customer-centric solutions that meet business objectives.

About the Role:

  • Lead stakeholders and project teams to generate journey maps, service blueprints, and service models.
  • Oversee research activities to identify areas for improvement and develop data-driven insights.
  • Collaborate with Agile teams to scope and deliver design projects within set timelines.
  • Use design software such as Miro, Figma, and Microsoft PowerPoint to communicate designs to executive and delivery teams.

Requirements:

  • Demonstrated experience in leading cross-functional teams.
  • Ability to analyze complex data and inform strategic decisions.
  • Experience working in Agile environments.
  • Proficiency in design software and tools.

What We Offer:

  • A dynamic work environment that fosters innovation and collaboration.
  • Opportunities for professional growth and development.
  • A competitive compensation package.

About Our Team:

We are a forward-thinking organization dedicated to delivering exceptional customer experiences. Our team is passionate about using design thinking to drive business outcomes and improve lives.

  • Experience Manager: Drive Customer-Centric Innovation

    2 weeks ago

    Canberra, ACT, Australia beBeeCustomer Full time $120,000 - $140,000

    About the RoleThe organisation seeks a suitably experienced and qualified individual to lead our newly formed Engagement & Experience Branch.As our Engagement and Experience Manager, you'll be the bridge between products and users, ensuring that every touchpoint—whether through data insights, research delivery, or communications—is intuitive, impactful,...

  • Senior Customer Experience Lead

    5 days ago

    Canberra, ACT, Australia beBeeCustomerFocused Full time $97,000 - $103,000

    Customer Service LeaderWe are seeking a highly motivated and customer-focused individual to lead our team in delivering exceptional customer service.The successful candidate will have experience in supervisory roles, with a proven track record of leading teams to achieve excellent customer experiences. They will possess strong organisational skills, the...

  • Customer Experience Strategist

    2 weeks ago

    Canberra, ACT, Australia beBeeLoyalty Full time $100,000 - $180,000

    Role OverviewNAB Canberra is seeking an experienced Senior Consultant to drive the delivery of a market-leading loyalty proposition. Key objectives include driving growth in customers, deposits, and Bank of Choice.Deliver strategic roadmaps for Personal Everyday Banking loyalty offers and rewards programs.Support the planning, testing, design, and execution...

  • Lead Customer Experience Manager

    1 week ago

    Canberra, ACT, Australia beBeeLeadership Full time $100,000 - $120,000

    Lead Customer Experience Manager - CanberraWe are seeking a highly skilled professional to lead our store team and drive exceptional customer experiences. The successful candidate will be responsible for creating a positive and inclusive work environment, coaching and developing team members to achieve their full potential, and delivering outstanding sales...

  • Innovative Product Lead

    5 days ago

    Canberra, ACT, Australia beBeeProduct Full time $100,000 - $140,000

    About the RoleWe are seeking an experienced Product Manager to join our dynamic team and lead the development of innovative software products. As a key member of our product management team, you will be responsible for shaping the future of our products and driving business growth.This is a challenging and rewarding role that requires strong leadership...

  • Sports Innovation Lead

    6 days ago

    Canberra, ACT, Australia beBeeMachineLearning Full time $115,540 - $136,336

    The Australian government has embarked on a strategic initiative to enhance international sporting competitions on home soil.About the ProjectOur goal is to provide athletes, coaches, and support personnel with cutting-edge decision support tools to help secure medals at major international events.About the RoleThe Machine Learning Software Engineer will...

  • Lead Service Design Innovator

    2 weeks ago

    Canberra, ACT, Australia beBeeServiceDesigner Full time $96,100 - $115,100

    Service Design ExpertClear and effective service design is crucial for delivering improved outcomes for customers across a wide range of digital solutions.Job DescriptionDrive innovation and excellence in service design by leading multi-disciplinary agile delivery teams.Apply expertise to enhance and improve existing software, including designing,...

  • Technical Innovation Lead

    5 hours ago

    Canberra, ACT, Australia Bebeesolution Full time

    Job Title: Technical Innovation LeadThis is a high-impact role for a technically strong professional with federal government experience, seeking to drive business-aligned technical outcomes. The ideal candidate will engage across business and IT functions, shape new programs and projects, and develop solution architectures aligned with broader enterprise...

  • Customer Experience Manager

    5 days ago

    Canberra, ACT, Australia beBeeCustomerFacing Full time $90,000 - $105,000

    About usWe offer customers a car ownership experience through subscription services. Our innovative offerings cater to rideshare and delivery drivers, partnering with platforms like Uber and AmazonFlex.This enables individuals to control their career while we streamline administrative tasks for drivers and utilize data analytics to enhance safety.Our...

  • Technical Innovation Lead

    1 day ago

    Canberra, ACT, Australia beBeeSolution Full time $114,469 - $154,864

    Job Title: Technical Innovation LeadThis is a high-impact role for a technically strong professional with federal government experience, seeking to drive business-aligned technical outcomes. The ideal candidate will engage across business and IT functions, shape new programs and projects, and develop solution architectures aligned with broader enterprise...