Senior Support Specialist

2 weeks ago


Kenmore, Queensland, Australia Churches of Christ Full time
About the Role

We are seeking a highly skilled and customer-focused Support Technician to join our team at Churches of Christ in Queensland. As a key member of our Service Desk team, you will be responsible for providing exceptional technical support to our staff, ensuring seamless delivery of our services.

Key Responsibilities
  • Resolve Level 1 and 2 service requests from staff at all levels, utilizing your technical expertise and problem-solving skills.
  • Monitor open Service Desk requests and track their progress, ensuring timely resolution and customer satisfaction.
  • Install, modify, and repair computer hardware and software, as well as run diagnostic programs to resolve complex issues.
  • Develop how-to guides and coach fellow service desk staff in configuration/support processes, promoting knowledge sharing and best practices.
  • Participate in the On Call Roster, providing 24/7 support to our staff and ensuring business continuity.
About You

We are looking for a customer-centric support desk technician with the ability to relate to team members of varying technical competence. To be successful in this role, you will have:

  • Experience in a similar role using Microsoft Azure Active Directory and Intune (MS suite preferred but not essential).
  • A commitment to delivering exceptional customer service and a strong ability to think on your feet to resolve service issues.
  • The capability to work autonomously and in a team environment, with a strong focus on collaboration and communication.
  • The ability to acquire a National Police Check and Blue Card (Working with Children), as required by our organization.
What We Offer

We offer a competitive salary packaging program through our partner, Eziway, allowing you to increase your take-home pay by accessing up to $15,900 per FBT year. You can salary package your mortgage, credit cards, school fees, entertainment, and much more.

As a member of our team, you will have the opportunity to work with a diverse range of services and communities, positively impacting around 45,000 lives each year. We take great pride in what we do and look for people of the highest ethics and professional standing.



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