Senior Support Specialist

6 days ago


Kenmore, Queensland, Australia Churches of Christ Full time
About the Role

We are seeking a highly skilled and customer-focused Senior Support Technician to join our team at Churches of Christ in Queensland. As a key member of our Service Desk team, you will be responsible for providing exceptional technical support to our staff, ensuring seamless delivery of our services.

Key Responsibilities
  • Resolve Level 1 and 2 service requests from staff at all levels, utilizing your technical expertise and problem-solving skills.
  • Monitor open Service Desk requests and track their progress, ensuring timely resolution and customer satisfaction.
  • Install, modify, and repair computer hardware and software, as well as run diagnostic programs to resolve complex issues.
  • Develop how-to guides and coach fellow service desk staff in configuration/support processes, promoting knowledge sharing and best practices.
  • Participate in the On Call Roster, providing 24/7 support to our staff and ensuring business continuity.
Requirements
  • Experience in a similar role using Microsoft Azure Active Directory and Intune, with a strong understanding of MS suite technologies.
  • Commitment to delivering exceptional customer service, with a focus on building strong relationships with our staff.
  • Ability to think critically and resolve complex technical issues, often with limited information.
  • Capacity to work autonomously and as part of a team, with excellent communication and interpersonal skills.
  • Ability to acquire a National Police Check and Blue Card (Working with Children), as required by our organization.
What We Offer

We offer a competitive salary package, including up to $15,900 per FBT year, as well as opportunities for professional growth and development. Our organization is committed to providing a supportive and inclusive work environment, where you can thrive and make a meaningful contribution.



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