Automotive Service Centre Director

4 weeks ago

Morley, Western Australia RAC WA Full time
Service Centre Manager Opportunity

RAC WA is seeking a highly skilled and experienced Service Centre Manager to lead their automotive service team in Morley. This is an exciting opportunity for someone with a background in the automotive industry who is passionate about delivering quality service, optimising operational performance, and supporting team development.

Key Responsibilities:

  • Operational Leadership: Manage overall performance, ensuring the centre meets key performance indicators such as revenue, profitability, quality, and compliance.
  • Health & Safety Compliance: Oversee and monitor health, safety, and environmental compliance across all operations.
  • Team Development: Plan and manage staff performance, ensuring alignment with RAC policies. Provide coaching and create a culture of engagement.
  • Customer Excellence: Ensure superior service for customers and members, handling feedback and optimising customer retention and satisfaction.
  • Operational Efficiency: Review and implement process improvements for better efficiency in service delivery.
  • Inventory & Equipment Management: Ensure smooth operation through effective management of inventory, stock, and equipment.
  • Recruitment and Retention: Play a key role in recruiting, retaining, and developing talent for the centre.

Requirements:

  • Sales & Business Acumen: Ability to drive growth in client base while ensuring business profitability.
  • Communication Skills: Strong written and verbal communication with excellent relationship management abilities.
  • Problem Solving & Decision Making: Proven skills in conflict resolution and making decisions under pressure.
  • Organisational Skills: Ability to manage multiple tasks and deadlines with ease.
  • Team Coaching Experience: A track record of coaching, mentoring, and fostering a positive work culture.

About RAC WA:

RAC WA is an equal opportunity employer. We are committed to fostering a workplace that embraces and values diversity and inclusion. If you need support or adjustments during the recruitment process, please let us know during your application.

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