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Automotive Service Centre Director

2 months ago


Morley, Western Australia RAC WA Full time
{"title": "Service Centre Manager", "description": "Lead Our Automotive Service Team

RAC WA is seeking a dedicated and experienced Service Centre Manager to lead their automotive service team in Morley. This is an exciting opportunity for someone with a background in the automotive industry who is passionate about delivering quality service, optimising operational performance, and supporting team development.

What We Offer:

  • Competitive Salary: Includes a base salary plus superannuation.
  • Incentive Structure: Lucrative quarterly performance-based incentives.
  • Travel Allowance: Up to $5000 annually.
  • Discounts and Benefits: Generous discounts on home, contents, and car insurance, free roadside assistance, and access to member benefits.
  • Wellness Programs: Access to in-house health and wellness programs with Platinum WorkSafe Certification.
  • Career Development: Ongoing professional development and career progression opportunities.
  • Social Engagement: Membership to WA's most active social club with events, discounts for retail partners, discounted event tickets, and exclusive activities for members.

Key Responsibilities:

As the Service Centre Manager, you will be responsible for leading and supporting a high-performing team of automotive professionals to ensure daily operations align with RAC's strategic goals. You will focus on:

  • Operational Leadership: Manage overall performance, ensuring the centre meets key performance indicators such as revenue, profitability, quality, and compliance.
  • Health & Safety Compliance: Oversee and monitor health, safety, and environmental compliance across all operations.
  • Team Development: Plan and manage staff performance, ensuring alignment with RAC policies. Provide coaching and create a culture of engagement.
  • Customer Excellence: Ensure superior service for customers and members, handling feedback and optimizing customer retention and satisfaction.
  • Operational Efficiency: Review and implement process improvements for better efficiency in service delivery.
  • Inventory & Equipment Management: Ensure smooth operation through effective management of inventory, stock, and equipment.
  • Recruitment and Retention: Play a key role in recruiting, retaining, and developing talent for the centre.

What We Are Looking For:

The ideal candidate will have significant experience in the automotive industry, a consultative leadership style, and a strong focus on team development. Other key attributes include:

  • Sales & Business Acumen: Ability to drive growth in client base while ensuring business profitability.
  • Communication Skills: Strong written and verbal communication with excellent relationship management abilities.
  • Problem Solving & Decision Making: Proven skills in conflict resolution and making decisions under pressure.
  • Organisational Skills: Ability to manage multiple tasks and deadlines with ease.
  • Team Coaching Experience: A track record of coaching, mentoring, and fostering a positive work culture.

Join Our Team:

RAC WA is an equal opportunity employer. We are committed to fostering a workplace that embraces and values diversity and inclusion. If you need support or adjustments during the recruitment process, please let us know during your application.

"}