Air Import Coordinator

4 days ago

Botany Bay, Australia people2people Full time
About the Role:

The Air Import Operator will be responsible for processing inbound shipments with precision and efficiency, ensuring top-notch customer service aligned with best practices. Collaboration with Warehouse and Transport Teams is key for prompt import delivery turnaround. The position entails hands-on tasks including email management and data entry. Flexibility for a 7-day working roster, including weekends and public holidays, is required.

Main Accountabilities:
  • Coordinate with airlines to obtain flight information and freight availability.
  • Invoice and cost all import jobs within 24 hours of arrival.
  • Automate cargo consolidation processes.
  • Ensure timely check-in of all freight received from the warehouse and complete check-ins by the end of each day.
  • Maintain accuracy in invoicing and costing, striving to meet KPIs.
  • Continuously improve processes to enhance productivity and profitability.
  • Keep regulatory qualifications up-to-date and relevant to the role.
  • Participate in company-provided training courses to enhance professional and industry knowledge.
  • Follow and adhere to all Security, Customs and Quarantine criteria.
  • Handle customer complaints promptly and effectively to ensure complete satisfaction.
  • Practice effective communication with employees, managers, and customers.
About You:

To be successful in this position, you will have:

  • A clear understanding of pallet sizes, weight restrictions, and knowledge of weight balancing to anticipate daily volumes from pre-alerts.
  • Minimum 2 years of experience in a similar role.
  • The ability to communicate clearly and effectively with clients and colleagues to address any queries or concerns.
  • Demonstrated ability to understand employees' concerns and provide alternative solutions.
  • Display a high level of customer service and maturity when dealing with customers, peers, and managers.
  • Possess high integrity, reliability, and a collaborative approach as a team player.
What's in it for you:
  • An attractive salary of up to $85,000 + Super.
  • Career progression and growth opportunities.
  • Training and development assistance.
  • Free parking on-site.

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