Technical Support Specialist

1 week ago


Brisbane, Queensland, Australia Workday, Inc. Full time
Technical Support Analyst

We're seeking a skilled Technical Support Analyst to join our Adaptive Planning Support team. As a key member of our team, you'll provide technical support to customers, troubleshoot complex software issues, and collaborate with our product development and support analyst teams to resolve product issues.

About the Role

The Technical Support Analyst will be responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product. You'll work closely with customers to understand their needs, provide timely updates, and ensure that they receive the support they need to succeed.

Key Responsibilities

  1. Provide technical support to customers via phone, email, or chat.
  2. Troubleshoot complex software issues and collaborate with our product development team to resolve product issues.
  3. Manage a ticket queue of cases with varying levels of complexity.
  4. Work closely with customers to understand their needs and provide timely updates.
  5. Collaborate with our support analyst team to resolve product issues.

Requirements

  1. 3+ years' experience in a customer-facing Support Analyst/Help Desk role.
  2. Experience troubleshooting enterprise software.
  3. Attention to detail and deep understanding of support best practices.
  4. Proven ability to balance multiple priorities and communicate across organizational boundaries.
  5. Excellent analytical and problem-solving skills.
  6. Exceptional written and verbal communication skills.

About Workday

At Workday, we're committed to creating a safe space where all people and ideas are welcomed. Our mission is to provide enterprise cloud applications for finance and human resources, and we're looking for talented individuals to join our team.

Workday is an equal opportunity workplace and is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process.



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