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Front of House Manager

2 months ago

Melbourne, Victoria, Australia DLA Piper Australia Full time
About the Role

We are seeking a highly skilled and experienced Front of House Manager to join our team at DLA Piper Australia in Melbourne. As a key member of our client floor team, you will be responsible for ensuring that our clients receive exceptional service and support.

Key Responsibilities
  • Supervise and manage the Front of House and Catering team to deliver high-quality food and beverage services to our clients.
  • Ensure that all client floor requirements are met, including efficient and professional service delivery, inventory management, and staff supervision.
  • Liaise with Property & Workplace Manager to ensure that staffing and resource levels are appropriate to planned activities and service levels.
  • Manage supplier invoices and ensure that they are approved and uploaded into DLA invoicing systems in a timely manner.
  • Maintain the cleanliness of the kitchen and ensure that all equipment and utensils are stored in a hygienic and organized manner.
  • Follow closing procedures to ensure that the facilities are left in an organized and hygienic condition.
  • Collaborate with IT staff to ensure that client floor technology supports and improves the service experience of staff and visitors.
  • Ensure that client floor staff comply with relevant occupational health and safety requirements.
About You
  • You have a strong background in customer service and hospitality, with experience in managing a team and delivering high-quality service to clients.
  • You are able to work efficiently as a team player and have excellent communication and interpersonal skills.
  • You have a good knowledge of suppliers and are able to manage inventory and ensure that all client floor requirements are met.
  • You are able to work under pressure and have excellent time management and organizational skills.
  • You are able to interact with varying stakeholders and have a professional, mature approach.
About Us

DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa, and Asia Pacific. We strive to be the leading global business law firm by delivering quality, service excellence, and value to our clients and offering practical and innovative legal solutions to help them succeed.

We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people.