Technology Solutions Expert

1 week ago

Melbourne, Victoria, Australia beBeeTechnical Full time $70,000 - $120,000
Job Overview

We are a leading provider of technology services, focused on delivering transformative solutions that help our customers achieve their goals.

Our ideal candidate is passionate about making a positive impact and is driven to deliver exceptional support services.

The Role
  • Provide level 2 support to clients through call handling, ticket creation, and efficient resolution of technical issues.
  • Elevate complex issues to senior technical consultants, vendors, or management as required, ensuring accuracy in support tickets.

Key technologies include Cisco, Fortinet, Palo Alto, F5 Load Balancers, Aruba, VeloCloud, SilverPeak, and Riverbed.

Responsibilities

Liaise effectively with key stakeholders to ensure high levels of customer satisfaction.

Ensure compliance with processes and standards to prevent disruption to production environments.

Participate in out-of-hours on-call rotations within the team.

Requirements

Exceptional communication skills and service excellence are essential for success in this role.

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