Customer Experience Quality Champion
2 weeks ago
We are seeking a skilled Service Quality Excellence Specialist to monitor and improve the quality of customer interactions, ensuring exceptional service delivery within the Service Desk function.
Main Responsibilities:- Monitor and Evaluate Customer Interactions: Review calls, chats, and emails to assess agent performance against established quality standards and compliance requirements.
- Conduct Quality Assessments: Utilize evaluation tools to score interactions, identify trends, and ensure consistency in service delivery.
- Deliver Feedback and Coaching Support: Provide clear, constructive feedback to agents and collaborate with team leaders to support coaching and performance improvement initiatives.
- Analyze Data and Report Insights: Generate reports and dashboards to highlight performance trends, recurring issues, and opportunities for training or process improvement.
- Ensure Compliance: Monitor adherence to internal policies, procedures, and regulatory guidelines. Escalate non-compliance issues as necessary.
- Drive Continuous Improvement: Recommend enhancements to scripts, workflows, and customer handling procedures based on quality insights.
- Maintain Accurate Documentation: Record evaluation results, feedback, and quality scores in a timely and organized manner.
- Proven experience in a contact center or customer service environment.
- Strong understanding of quality assurance principles and evaluation methodologies.
- Familiarity with QA tools and reporting platforms.
- Excellent analytical and problem-solving skills.
- Strong communication skills with the ability to provide clear, constructive feedback.
- High attention to detail and sound judgment.
- Ability to manage multiple priorities and meet deadlines.
- Knowledge of compliance standards and customer service best practices.
-
Customer Experience Champion
2 weeks ago
Melbourne, Victoria, Australia beBeeMarketing Full time $90,000 - $120,000Customer Experience Champion\Are you passionate about delivering exceptional customer experiences and driving business growth through creative marketing strategies?\We're seeking a talented Crm Marketing Coordinator to join our team, where you'll play a key role in championing our brand, designing engaging campaigns, and analyzing customer insights to inform...
-
Customer Experience Champion
2 weeks ago
Melbourne, Victoria, Australia beBeeChampion Full time $59,400 - $98,700Customer Experience Champion Job OpportunityWe are seeking a highly skilled and motivated Customer Experience Champion to join our team. As a key member of our retail operations, you will play a vital role in delivering exceptional customer experiences.This is an exciting opportunity for a talented individual with strong leadership skills to lead by example...
-
Customer Experience Champion
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomerExperience Full time $100,000 - $130,000Customer Experience ChampionDrive excellence in customer interactions across internal teams and global delivery partners.Shape how we deliver exceptional service, from onboarding new team members to designing and facilitating training programs that engage and motivate.Conduct quality audits and compliance checks to ensure every customer touchpoint reflects...
-
Customer Experience Champion
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $100,000 - $140,000Customer Experience ChampionWe are seeking a highly motivated and results-driven Customer Success Manager to join our organization. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth.About the RoleThe Customer Success Manager works directly with customers to guide...
-
Customer Experience Champion
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $85,000Job Title: Customer Experience ChampionJob DescriptionWe are a dynamic and innovative company that specializes in creating exceptional customer experiences. Our team is dedicated to providing top-notch service to our customers, and we are seeking a highly skilled and motivated individual to join our ranks.This is an exciting opportunity for someone who is...
-
Customer Experience Champion
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $90,000 - $120,000Drive Customer SuccessWe are seeking a skilled professional to drive customer success, build meaningful relationships, and showcase the value of our platform.This role requires a strong consultative approach, excellent communication skills, and experience in managing renewals.Key Responsibilities:Develop personalized success roadmaps that align with each...
-
Customer Experience Champion
1 week ago
Melbourne, Victoria, Australia beBeeClaims Full time $65,000 - $83,000Customer Experience ChampionIn this pivotal role, you will strive to deliver superior customer service and foster a seamless experience. As the initial point of contact for all customer claims and incident inquiries, your exceptional communication skills will be paramount.We are seeking an individual who embodies a goal-oriented mindset, is driven by...
-
Customer Experience Champion
1 week ago
Melbourne, Victoria, Australia beBeeMotivated Full time $60,000 - $80,000Customer Experience ChampionAbout Us:We're a leading apparel and footwear company that values people who think outside the box and ask questions. We believe in cutting through red tape and reaping rewards from working together.The Opportunity:We're seeking an experienced Customer Service & Digital Sales Coordinator to join our dynamic team. This role...
-
Customer Experience Champion
2 weeks ago
Melbourne, Victoria, Australia beBeeFashion Full time $50,000 - $70,000Customer Experience Champion">We are seeking a highly motivated and enthusiastic Sales Assistant to join our dynamic team at Myer Fountain Gate. As a key member of our sales floor, you will be responsible for delivering an exceptional customer experience that drives sales and growth.Key Responsibilities:Deliver and maintain high customer care standards by...
-
Customer Champion
2 weeks ago
Melbourne, Victoria, Australia beBeeLoyalty Full time $55,000 - $85,000Job Title: Loyalty ManagerWe are seeking a talented Loyalty Manager to drive wine sales through data analysis and personalized offers.This exciting opportunity offers hybrid working conditions and prospects for career advancement within a dynamic business that values people and culture.The successful candidate will be responsible for program management,...
