IT Support Specialist

2 weeks ago


Canberra, ACT, Australia ignite Full time
Job Opportunity

We are seeking experienced IT professionals to join our team as IT Support Specialists and Technical Support Analysts to provide top-notch support to our clients.

Responsibilities
  • Manage and resolve technical issues and requests from clients in a timely and efficient manner.
  • Provide expert-level support for desktop and laptop devices, including troubleshooting and repair.
  • Collaborate with internal teams to ensure seamless service delivery and continuous improvement.
  • Develop and maintain knowledge base articles to support client self-service and internal teams.
  • Participate in on-call rotations to provide 24/7 support to clients.
Requirements
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Experience with IT service management tools and technologies.
  • Strong customer service skills and a commitment to delivering exceptional client experiences.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading organization in the industry.


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