Guest Services Customer Service Representative

7 days ago

Mandurah, Western Australia beBeeCustomerService Full time $28,000 - $35,000

We are seeking a Guest Services Agent to join our team. Experience working in hotel reservations is preferred but not essential as full training will be provided.

Key responsibilities include:

  • Always greet guests in a friendly and professional manner
  • Maintain a neat, clean and professional appearance at all times
  • Engage each guest as a unique individual and listen attentively to their requests
  • Answer the phone in a timely and professional manner
  • Build and prepare daily reports
  • Communicate with housekeeping and maintenance teams to ensure guests needs are met daily
  • Responsible balancing of daily accounts
  • Listen to guests complaints or concerns and resolve their issue in a timely manner

The ideal candidate will possess:

  • Excellent communication skills both written and verbal
  • Previous experience in a front office position
  • A qualification in hospitality services
  • Computer skills are essential
  • Knowledge of RMS or other hotel PMS systems & travel agents
  • Exceptional interpersonal skills to enhance service standards throughout the operation
  • Time management skills are essential
  • Ability to work effectively in an often fast paced environment by multi tasking

This part-time role offers:

  • Competitive hourly rate of $28-$35 per hour
  • Flexible scheduling including weekends and public holidays
  • Penalty rates apply for weekend work

Covid-19 considerations:

  • Fully vaccinated staff are required due to government mandates

Requirements:

  • Availability to work most weekends and public holidays
  • Previous hotel experience is preferred
  • Australia (preferred) work authorisation

Location: One location

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